TechValidate Research on Crisis Prevention Institute

“I had an excellent Instructor who used hands-on activities.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“It has helped bring awareness of what residents are capable of rather than what they cannot do.”

“DCS training is always a good source of information. I have learned more from the program than I ever dreamed!”

“The training has improved staff skills in promoting positive behavioral responses with clients.”

“It gives our facility a competitive edge, which yields a solid marketing advantage.”

“It has opened the door to understanding dementia and the behaviors associated with it. For a long time, staff on the unit would say things like, ‘They are just faking to get attention.’ Now, with a better understanding of dementia, those comments are in the past.”

“CPI and DCS are the main reasons I have become so successful.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“The paradigm shift is now evident, and staff is seeing residents who have dementia in a way that allows residents to have better quality of care and life.”

“CPI and DCS have impressed me with their quality materials and professionalism. When I network with other dementia experts, they solidly agree with the concepts put forth by the Dementia Capable Care training program.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Every time I deliver a class to an organization, I have a handful of staff who are not convinced that their time will be spent wisely with me. After all, they have lived and breathed these experiences for a long time. By the end of the day, their attitude has turned 180 degrees, to excitement for the opportunity to try the new techniques they have learned. It’s like a new door has been opened for them – bringing a whole realm of wonderful possibilities for their residents.”

“CPI’s techniques are reasonable and safe.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Our environment is safer and supervision has become easier.”

“I appreciate CPI for its customer service, the safety of its programs, the ease of training others, and its applicability to any work environment.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff feels empowered, confident in handling situations with students and parents, and they feel safe!”

“Nonviolent Crisis Intervention training works.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training has made a difference for us by helping staff know how to respond appropriately to escalating behavior.”

“Nonviolent Crisis Intervention® training gives our staff a greater understanding of the principles of de-escalation.”

“CPI is a good program. It’s been very helpful in the past and it’s getting even better.”

“I have taught this for eight years and feel that it is very interchangeable within different disciplines.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Many have described feeling so much more confident in handling challenging situations. Many of our staff are new nurses or maintenance crew who have had little to no education in handling this clientele. So giving them some guidance and steps has increased their confidence in this.”

“Nonviolent Crisis Intervention® training is an excellent program for organizations with a large number of employees that deal with the public.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“It provides a safer environment for both the staff and patients.”

“I believe in the principles of CPI. CPI can help someone with any stressful situation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“This training gives staff the confidence to assist a client going through a crisis. It has also increased the care of our clients by preventing the amount of time spent in de-escalation, restraints, and seclusion.”

“I believe in the concepts, the principles, and I have seen this training work effectively countless times.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“This training has made a difference for our staff, and ultimately our patients, in terms of improved listening skills, which are often what so many of our patients need. Someone to listen.”

“Nonviolent Crisis Intervention® training is a good learning program.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Sadly, funding for mental health has dropped, and more patients with violent illnesses are being admitted to our facility. CPI has been important, even more so, over the last 4 to 5 years. It has proven itself, time and time again. The understanding of how a person can escalate, and the tools to help deal with that escalation, has proven to be a valuable resource to our organization.”

“CPI has improved the self-confidence of all staff and has helped reduce the risk of injury. The benefits to our patients have been immeasurable as well.”

“We had a situation where our security staff needed to help with an agitated patient. When we used the team leader skills, and de-escalation techniques, Security could not understand why, and they challenged our department. Later in the shift, the security staff members were talking to the other staff members (separate from our unit). They were given the same explanations and teachings that CPI promotes. From then on, our security team works WITH us, and has become a valuable part of our safety staff.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“As a result of the training with CPI, staff now seem more relaxed when using verbal interventions.”

“The support from CPI has been absolutely amazing on every level.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Not only do our staff members feel more confident and therefore safer in dealing with difficult situations, our patients are being much better served through the use of CPI skills and techniques. We practice from a Least Restraint and Trauma-Informed Care perspective, and CPI has truly enhanced our staff’s ability to do this in all areas of practice.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“After implementing CPI training, our staff has more confidence in dealing with disruptive customers.”

“CPI training is very helpful in starting the conversation with staff about the ‘what if…’ The course is thought provoking and eye opening for younger staff who may not think there could ever be a problem in a library.”

“After working in law enforcement for twenty-five years, CPI helped me to become more compassionate in dealing with the public.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Since using CPI de-escalation techniques, our staff have developed more confidence in dealing with situations that could have easily gotten out of control.”

“CPI has provided me as an Instructor and our staff attending the training with worthwhile tools and techniques to not only recognize signs of a conflict, but to deal with the situation through de-escalation techniques.”

“I think the CPI training curriculum is prepared far differently from other trainings that I have attended.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has increased our staff and faculty’s confidence in dealing with difficult student and/or faculty interactions.”

“The CPI course material is very informative and the activities enhance the learning.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The services that CPI offers are excellent!”

“After implementing CPI training, we noticed that our staff does not overreact to incidents as much anymore.”

“CPI training increased our staff confidence in de-escalating challenging behaviors.”

“CPI trainers and consultants are always responsive to our needs as Certified Instructors.”

“After implementing CPI training, our staff are better equipped to handle difficult situations, and able to comply with regulations.”

“CPI training increased our staff confidence with skills and abilities.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“I find the resources that CPI training proves to be outstanding and relevant on a day-to-day basis.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training provides great basic information and training on safety, respect, and service.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training provided our staff with the confidence to handle clients, and de-escalate potential crisis situations.”

“I have used CPI techniques in real-life situations, and they work!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“After implementing CPI training, our employees can add these skills to their toolbox to recognize changes in behavior that need to be addressed before they can escalate. CPI training has become an important part of the Behavioral Intervention Team (BIT) processes.”

“CPI training provides solid steps for working to de-escalate potentially violent situations.”

“Staff ask for this type of training and it is really imperative for anyone who works with the public.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training provides techniques and tips for helping to defuse potentially violent situations. Staff are better prepared to set limits and enforce the standards of library behavior while keeping themselves safe.”

“I believe in what CPI courses teach. It has been very successful at my facility.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has helped increase the confidence of the people I train. They feel they have a better understanding of communication with hostile individuals.”

“I have received positive comments back from trained staff on how they have successfully applied the techniques they learned through the Prepare Training® program.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides very practical information and trainings.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has made our staff more aware of people’s behaviors. This knowledge helps them provide better customer service.”

“I believe it’s an excellent course that provides people with hands-on training and skills.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training increased our staff confidence and professionalism.”

“CPI has a good basic theory on how to approach customers. I think CPI training has a lot of good skills that help improve communication with others.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“I feel that CPI training gives our staff the confidence and skills to appropriately communicate and react to a situation which could possibly escalate.”

“The benefit of CPI training is that it can be used in any kind of communication-based interaction. It is always smart to have a plan and preparation in these situations. The safety of all involved is critical.”