TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

Halton Healthcare Services – Ontario

Introduction

This case study of Halton Healthcare Services is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“The support from CPI has been absolutely amazing on every level.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Not only do our staff members feel more confident and therefore safer in dealing with difficult situations, our patients are being much better served through the use of CPI skills and techniques. We practice from a Least Restraint and Trauma-Informed Care perspective, and CPI has truly enhanced our staff’s ability to do this in all areas of practice.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Meet regulatory compliance
  • Reduce workplace violence rate
  • Improve organizational culture
  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a short-stay crisis unit.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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