TechValidate Research on Crisis Prevention Institute

699 Case Studies – Page 1 of 24


Crisis Prevention Institute Case Study

Success with CPI: Illinois Public Schools

Introduction

This case study of Illinois Public Schools is based on a February 2021 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I think teaching the art of communication and “diffusing” the situation is invaluable. CPI has a great foundation for helping people understand how to diffuse situations."

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Crisis Prevention Institute:

  • Top priorities within their district (or school) over the next 12 months:
    • Student health and well-being
    • Rebuilding classroom culture and routines
  • Concerns about K-12 comeback plans over the next 12 months:
    • Student trauma, mental health issues and increased anxiety
    • Disruptive behaviors in the classroom
    • Teacher stress, mental health issues and increased anxiety

Environment

The key features and functionalities of Crisis Prevention Institute that the surveyed organization uses:

  • Educational facility they work in:
  • They have been in partnership with CPI for 1-2 years.
  • CPI training programs their organization uses:
    • Verbal Intervention
    • Nonviolent Crisis Intervention (NCI)

Results

The surveyed organization achieved the following results with Crisis Prevention Institute:

  • Since implementing CPI Training in their schools, they’ve created a safer environment for their staff and students
  • Compared to other de-escalation training programs that Illinois Public Schools have attended, they ranked CPI as Best-In-Class in the following:
    • Prevention & verbal de-escalation skills
    • Disengagement safety techniques
    • Risk assessment framework
    • Physical intervention techniques
    • Training materials
    • Live, virtual training experience
    • In-person classroom training experience
    • Participant training support

Crisis Prevention Institute Case Study

Wisconsin Public Schools

Introduction

This case study of Wisconsin Public Schools is based on a March 2021 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

CPI is very supportive and has great resources. The trainings are awesome.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Crisis Prevention Institute:

  • Priorities within their district (or school) over the next 12 months:
    • Student health and well-being
    • Staff and student safety
    • Filling staffing shortages
  • Concerns about K-12 comeback plans over the next 12 months:
    • Student learning loss
    • Student trauma, mental health issues and increased anxiety
    • Disruptive behaviors in the classroom
    • Teacher stress, mental health issues and increased anxiety
    • Budgetary shortfalls to properly fund comeback initiatives
    • Teacher shortages
    • Having the resources and training to prepare teachers

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organization uses:

  • Educational facility they work in:
  • They have been in partnership with CPI for over 10 years.
  • CPI training programs their organization uses:
    • Verbal Intervention
    • Nonviolent Crisis Intervention (NCI)
    • Nonviolent Crisis Intervention (NCI) with Advanced Physical Skills

Results

The surveyed organization achieved the following results with Crisis Prevention Institute:

  • Reduced staff turnover
  • An ability to meet regulatory compliance
  • Reduced challenging/disruptive behaviors
  • Increased staff confidence to prevent or reduce crisis moments
  • Reduced use of physical restraints and/or seclusion
  • Safer environment for our staff and students

Crisis Prevention Institute Case Study

Security at The Queen’s Medical Center

Introduction

This case study of The Queen’s Medical Center is based on a March 2020 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“CPI gives the staff the ability to help patients manage the emotions also the ability to gain a rapport with the patient in crisis.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought Nonviolent Crisis Intervention training because of the following:
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

  • Beyond the core curriculum of Nonviolent Crisis Intervention®, have also gone through the Advanced Physical Skills training.
  • Provides training to their staff every 12 months.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 40-49% since implementing CPI de-escalation techniques.
  • Reduced worker compensation claims by 30-39% as a result of implementing CPI techniques.
  • Decreased the use of force, physical restraints and seclusions by 50-74% since implementing CPI Training.
  • Since implementing CPI, has achieved:
    • Improvement of staff skills and confidence

Crisis Prevention Institute Case Study

Louisiana Department Of Health

Introduction

This case study of Louisiana Department of Health is based on a March 2020 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“Implementing CPI and instructing are indeed separate challenges that require different approaches, and overall the instructor services gave me the knowledge, resources, and confidence to effectively instruct CPI skills.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Crisis Prevention Institute:

  • Sought Nonviolent Crisis Intervention training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Reduce worker compensation claims
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organization uses:

  • Beyond the core curriculum of Nonviolent Crisis Intervention®, have also gone through the following CPI Trainings:
    • Advanced Physical Skills
  • Provides training to their staff every 12 months.

Results

The surveyed organization achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
  • Decreased the use of force, physical restraints and seclusions by 50-74% since implementing CPI Training.
  • Since implementing CPI, has achieved:
    • Regulatory compliance
    • Reduction in staff injuries
    • Reduction in worker compensation claims
    • Reduction in liability
    • Improvement of staff skills and confidence

Crisis Prevention Institute Case Study

South Panola School District

Introduction

This case study of South Panola School District is based on a February 2021 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI works hand-in-hand with classroom management. I use it to teach teachers how to recognize the “crisis” (however big or small) and preventive steps to avoid later discipline issues. It also help the teachers understand how to separate themselves from not only a discipline-type situation but also the political aspect of public education."

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Crisis Prevention Institute:

  • Top priorities within their district (or school) over the next 12 months:
    • Student health and well-being
    • Rebuilding classroom culture and routines
    • Staff and student safety
  • Biggest concerns about K-12 comeback plans over the next 12 months:
    • Student learning loss
    • Student trauma, mental health issues and increased anxiety
    • Teacher stress, mental health issues and increased anxiety
    • Teacher shortages

Environment

The key features and functionalities of Crisis Prevention Institute that the surveyed organization uses:

  • CPI training programs their organization uses:
    • Verbal Intervention
    • Nonviolent Crisis Intervention (NCI)

Results

The surveyed organization achieved the following results with Crisis Prevention Institute:

  • Improvements they have seen at their school(s) since implementing CPI Training:
    • Reduced staff turnover
    • Reduced challenging/disruptive behaviors
    • Increased staff confidence to prevent or reduce crisis moments
    • Reduced use of physical restraints and/or seclusion
    • Safer environment for our staff and students

Crisis Prevention Institute Case Study

North Little Rock High School — Arkansas

Introduction

This case study of North Little Rock High School is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training supplies the information and skills I need to educate those within my organization.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Improve staff confidence in working with challenging student behaviors
  • Improve staff skills in managing behaviors

Environment

Categorizes their school as:

  • An urban school
  • A public school

Results

  • Achieved the following results with CPI:
    • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
    • Decreased the use of physical restraint and seclusion by 25—49% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff, and their school.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing liability
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Winchester House and Dementia Capable Care Training: Rhonda Guzman — Illinois

Introduction

This case study of Winchester House is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“DCS’s Dementia Capable Care program is excellent training to bring back to the team at Winchester House. The support is excellent too.”

“DCS improved our staff’s skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“This training helped us break the barrier to connecting with individuals with Alzheimer’s disease.”

Challenges

Sought DCS training and consulting to:

  • Increase client function, safety, and quality of life
  • Improve staff, resident, and family relationships
  • Reduce psychotropic medication use
  • Decrease staff turnover and stress

Environment

Describes their environment as:

  • Skilled nursing/long-term care
  • Dementia care unit

Results

  • Achieved the following results with CPI’s Dementia Care Specialists:
    • Improved their dementia care practices by 50–74%
    • Decreased declines in ADL performance
  • Achieved return on their investment with DCS by:
    • Increasing clients’ function, safety, and quality of life
    • Improving staff, resident, and family relationships

Crisis Prevention Institute Case Study

California — Rancho Los Amigos National Rehabilitation Center

Introduction

This case study of Los Angeles, Department of Health Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I believe Nonviolent Crisis Intervention training ® is a great program to keep employees and patients safe. It brings awareness and education about how we as staff can aggravate or improve a situation.”

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training gives us the confidence to handle difficult patient situations.”

Challenges

Sought Nonviolent Crisis Intervention training:

  • To meet regulatory compliance
  • To reduce workplace violence rate
  • To improve organizational culture
  • Because the Department of Health Services required that all county facilities implement a behavioral response team rather then the sheriff responding to behavior issues with patients.

Use Case

Categorizes their healthcare environment as a rehabilitation center.

Results

Achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Improving staff skills and confidence

Crisis Prevention Institute Case Study

St. Therese and Dementia Capable Care

Introduction

This case study of St. Therese is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“We have trained almost our entire agency. We have many Dementia Capable Care champions, and we are working hard to discern what our ongoing training modules will look like. We are working to really support our direct care staff in their work with our residents with dementia by having more of our staff visible during the day and by getting therapy referrals, which have shown great success with behaviors and change. We are working with our community as well, getting the word out with presentations to help educate about dementia.”

Challenges

Sought DCS training and consulting to:

  • Increase client function, safety, and quality of life
  • Improve staff, resident, and family relationships
  • Improve staff skills and confidence in handling challenging behaviors
  • Reduce psychotropic medication use
  • Reduce ER visits and hospitalizations
  • Decrease staff turnover and stress

Environment

The key features and functionalities of Crisis Prevention Institute that the surveyed organization uses:

  • Describes their memory care environment as the following:
    • Assisted living
    • Skilled nursing / long-term care
    • Short-term rehab / transitional care
    • Dementia care unit
    • Home health / private-duty homecare agency
    • VA facility
    • Hospice care

Results

Using DCS resulted in:

  • Improving their dementia care practices by 25–49%.
  • Improving the provision of person-centered care
  • Decreasing use of psychotropic medication
  • Decreasing falls
  • Improving resident engagement in meaningful activities

Achieved return on their investment with DCS by:

  • Increasing clients’ function, safety, and quality of life
  • Improving staff, resident, and family relationships
  • Improving staff skills and confidence in managing challenging behaviors
  • Reducing psychotropic medication use
  • Reducing ER visits and hospitalizations
  • Meeting regulatory compliance
  • Decreasing staff turnover and stress

Crisis Prevention Institute Case Study

Virgin Care Services

Introduction

This case study of Virgin Care Services is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“We have been able to reduce the number of treatments carried out under general anaesthesia. Staff are more confident and comfortable using these skills and have the knowledge that our service backs the use of such skills.”

“The CPI programmes work well and can be easily applied in the workplace.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

  • Sought CPI training to:
    • Meet regulatory compliance
    • Reduce worker compensation claims
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health organization / environment as community health.

Results

  • Agrees that the enhanced content has helped them, their staff, and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing liability
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Cygnet Health Care Limited

Introduction

This case study of Cygnet Health Care Limited is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“Through delivering the MAPA Programme the organisation is able to deliver an accredited programme of training, that incorporates and meets the standards and recommendations of both national guidance and legislation. Where the focus is on non-physical skills, risk assessment, and least restrictive practice, whilst ensuring the safety of both service users and staff is maintained.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key feature and functionality of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their environment as forensic.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Careline Lifestyles

Introduction

This case study of Careline Lifestyles is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“CPI gives staff a greater understanding of behaviours and correct approaches to de-escalating the situation as opposed to escalating it creating a more settled environment for all”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key feature and functionality of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their environment as acute care.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training as been in use for some time on site and is the safest, it gives no pain and causes less upset to patients. Staff state that such a skill has been effective whilst in work.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key feature and functionality of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their environment as forensic.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviours by 20—29% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 25—49% since implementing CPI Training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Small Business Health Care Company

Introduction

This case study of a small business health care company is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“It improves their quality of life. The verbal de-escalation techniques are the ones most applicable to use at our workplace and the Mapa philosophy is ingrained in what we do alongside our training.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Improve staff confidence in working with challenging clients

Use Case

The key feature and functionality of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their environment as forensic.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI Training.
  • Agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“Delivering a person-centered recovery focussed model enables staff to understand the service users perspective and ensures that approaches are value based supported by competent knowledge and skills.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key feature and functionality of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their environment as forensic.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviours by below 20% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 0—24% since implementing CPI Training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

University Hospitals Coventry & Warwickshire NHS Trust

Introduction

This case study of a state & local government is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The frame work CPI offers in relation to crisis development and verbal escalation fit in well with the philosophy of the service and has linked in well with the PBS approach we use.”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their organisation / environment as community health.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviours by 20—29% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI Training.
  • Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

St Andrew’s Healthcare

Introduction

This case study of St Andrew’s Healthcare is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Allows staff to problem solve and use other approaches. Also allowing staff to individually manage each scenario.”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their organisation / environment as forensic.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 25—49% since implementing CPI Training.
  • agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Reducing staff turnover
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Harrogate & District NHS Foundation Trust

Introduction

This case study of a foundation is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Makes you more confident in dealing with our more challenging patients and makes you look at how parents/carers are restraining patients too and encourages you to prevent this.”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their organisation / environment as community health.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Achieved return on investment with CPI by:
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Patients have expressed how much better they feel when in a crisis. Staff have commented that there are more options to make decisions and they have found that the skill have worked in practice despite initial reservations”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • The organisation sought out to ensure better ways of working, part of a review process

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their mental health organisation / environment as Catering for different pathways of support for people, medium low secure and locked services.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • No sure as this is not information i have at this time

Crisis Prevention Institute Case Study

Ulster Hospital

Introduction

This case study of Ulster Hospital is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff feel that they can deal with any incidents of violence and aggression with more confidence”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Reduce workplace violence rate

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their mental health organisation / environment as an inpatient centre.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 25—49% since implementing CPI Training.
  • agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

St Andrew’s Healthcare

Introduction

This case study of St Andrew’s Healthcare is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff are seeing benefits as are patients. Staff have fed back that they feel better prepared to manage deceleration and de-escalation and not to rely on holding skills.
staff also report that in many years of working they are really impressed how much they had learned form a 5 day programme and realised they should question their own practise more. "

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Improve organisational culture
    • many reasons but this was perhaps the driving force

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their organisation / environment as wide ranging services including CAMHS, brain injury and progressive nerurological conditions, LD, mental health, asd/ld in locked, low and med secure facilities .

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 20—29% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 0—24% since implementing CPI Training.
  • agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Black Country Partnership NHS Foundation Trust

Introduction

This case study of Black Country Partnership NHS Foundation Trust is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“MAPA physical intervention skills have increased staff confidence.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • The BCPFT have worked with Positive Options for over a decade. CPI have now merged with the aforementioned so the BCPFT now work alongside this organisation.

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

  • Categorises their organisation / environment as an inpatient centre.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by below 20% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 0—24% since implementing CPI Training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

East London Foundation Trust

Introduction

This case study of a foundation is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Improved confidence and skills and a s a result better care for our clients”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their organisation / environment as Large mental health trust including inpatient and outpatient services.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 25—49% since implementing CPI Training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Belfast Trust

Introduction

This case study of Belfast Trust is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff are more likely to engage in de-escalation skills where appropriate rather than implementing physical interventions. Last year we had the least amount of physical interventions within the trust. "

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Reduce workplace violence rate
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorizes their organisation / environment as forensic.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI Training.
  • agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • Reducing injuries
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Leicestershire Partnership NHS Trust

Introduction

This case study of Leicestershire Partnership NHS Trust is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Feedback from staff is positive and happy with the MAPA ethos. The organisation is looking towards getting service user feedback to inform future practice.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

  • Categorizes their organisation / environment as an inpatient center.

Results

The surveyed company achieved the following results with Crisis Prevention Institute:

  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Heart of England NHS Trust

Introduction

This case study of a state & local government is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their organisation / environment as community health.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • agrees that the enhanced content has helped them, their staff, and their organisation.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing liability
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

NHS Trust

Introduction

This case study of a state & local government is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The positive emphasis and the influence of the Care, Welfare, Safety and Security philosophy.”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Meet regulatory compliance
    • Reduce workplace violence rate
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours
    • improving care for everyone.

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their mental health organisation / environment as inpatient and community mental health, learning disability and learning diffculty NHS trust.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI Training.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Birmingham Community Healthcare Nhs Foundation Trust

Introduction

This case study of Birmingham Community Healthcare NHS Foundation Trust is based on a May 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“[There has been an] increase in confidence and awareness of how to make changes to support the patient before physical intervention is utilised”

Challenges

The business challenges that led the profiled organisation to evaluate and ultimately select Crisis Prevention Institute:

  • Sought CPI training because of the following:
    • Improve organisational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviours

Use Case

The key features and functionalities of Crisis Prevention Institute that the surveyed organisation uses:

  • Categorises their mental health organisation / environment as community health.

Results

The surveyed organisation achieved the following results with Crisis Prevention Institute:

  • Achieved return on investment with CPI by:
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

London Borough of Merton

Introduction

This case study of London Borough of Merton is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Staff are more confident in dealing with challenging risky behaviour, and the emphasis on staff understanding and acknowledging self and how this impacts outcomes has been a positive shift in the delivery model.”

“CPI improved staff de-escalation skills, improved overall safety and has become ingrained in our training.”

Challenges

  • Sought CPI training to:
    • Meet regulatory compliance
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health organization / environment as Local Authority Children’s Services

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence

Crisis Prevention Institute Case Study

Lime Healthcare

Introduction

This case study of Lime Healthcare is based on an April 2017 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Staff is aware of handling challenging situations and are more equipped with disengagement skills. They are more confident in their workplaces.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

  • Sought CPI training to:
    • Improve staff confidence in working with challenging clients

Environment

  • Categorizes their mental health organization / environment as a group home.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 100% since implementing CPI training.
  • Agrees that the enhanced content has helped them, their staff and their organization.
  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Reducing injuries
    • Reducing worker compensation claims
    • Reducing staff turnover
    • Reducing liability
    • Improving staff skills and confidence



More Research on Crisis Prevention Institute