TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

City of London (Ontario) and the Prepare Training® Program – Jason Westbrook

Introduction

This case study of london.ca is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI provides very practical information and trainings.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has made our staff more aware of people’s behaviors. This knowledge helps them provide better customer service.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as government/public service

Results

  • Achieved return on investment with by:
    • Reducing disruptive incidents
    • Improving customer and employee interactions
    • Improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Crisis Prevention Institute