TechValidate Research on Crisis Prevention Institute

These pages present data that TechValidate has sourced via direct research with verified customers and users of Crisis Prevention Institute. TechValidate stands behind the authenticity of all published data. Learn more »

17,765 Customers Surveyed

147,865 Data Points Collected

1109 Published TechFacts

86 Published Charts

700 Published Case Studies

Selected Research Highlights

Crisis Prevention Institute Customer Research

Reducing Challenging Behaviors in Juvenile Facilities, Security, and Law Enforcement

Since implementing CPI de-escalation techniques, how much have you reduced challenging/disruptive behaviors?

Over 50%: 50%
40—49%: 17%
30—39%: 18%
20—29%: 9%
Below 20%: 6%

Crisis Prevention Institute Customer Statistic

Educational Institutions Agree: CPI Sets the Gold Standard in Physical Intervention Techniques

83% of surveyed organizations rated CPI’s physical intervention techniques as better compared to other de-escalation training programs that they have attended.

Crisis Prevention Institute Case Study

United Methodist Homes Hilltop Campus (New York) and Dementia Capable Care Training


This case study of United Methodist Homes – Hilltop Campus is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“While I fully believe that all healthcare providers should go through Nonviolent Crisis Intervention® training no matter what their field, I found myself searching for something a little more specific when I entered the world of long-term care approximately 10 years ago. When I discovered that CPI offered the Dementia Capable Care training, I was more than thrilled—as I had been through Nonviolent Crisis Intervention® training in the past and had recently become a Certified Instructor. I strongly support CPI’s concepts and framework, and have found that they, in my opinion, have the best dementia care training offered, hands down.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Though only about 50% of my staff have been through the training up to this point, all of those involved have thanked me for it, and their coworkers, other staff on the unit, and family members have noticed a different type of ‘mood.’ We are very happy with the program and cannot wait to fully integrate it into our entire campus—both in long-term care and assisted living.”


  • Sought DCS training and consulting to address:
    • Increase client function, safety, and quality of life
    • Improve staff, resident, and family relationships
    • Improve staff skills and confidence in handling challenging behaviors
    • Build or expand a facility or program
    • Maximize reimbursements
    • Increase census and revenue
    • Reduce psychotropic medication use
    • Reduce ER visits and hospitalizations
    • Meet regulatory compliance
    • Decrease staff turnover and stress


  • Describes their memory care environment as:
    • Assisted living
    • Skilled nursing/long-term care
    • Short-term rehab/transitional care
    • Dementia care unit
    • Hospice care


  • Improved their dementia care practices by 50–74%.
  • Using DCS training resulted in:
    • Improved provisioning of person-centered care
    • Decreased use of psychotropic medication
    • Decreased falls
    • Decreased weight loss
    • Decreased decline in ADL performance
    • Decreased staff turnover
    • Improved resident engagement in meaningful activities
  • Achieved return on their investment with DCS by:
    • Increasing clients’ function, safety, and quality of life
    • Improving staff, resident, and family relationships
    • Improving staff skills and confidence in managing challenging behaviors
    • Reducing psychotropic medication use
    • Reducing ER visits and hospitalizations
    • Decreasing staff turnover and stress

Crisis Prevention Institute Case Study

City of San Antonio (Texas) and the Prepare Training® Program – Michael Howdyshell


This case study of City of San Antonio is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has provided me as an Instructor and our staff attending the training with worthwhile tools and techniques to not only recognize signs of a conflict, but to deal with the situation through de-escalation techniques.”

“I think the CPI training curriculum is prepared far differently from other trainings that I have attended.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”


  • Sought CPI training to:
    • Reduce disruptive incidents
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Use Case

  • Categorizes their organization as a library


  • Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Crisis Prevention Institute Customer Research

Results you can expect after implementing CPI training in your school

Which of the following has your organization achieved since implementing CPI?

Improvement of staff skills and confidence
Met regulatory compliance
Reduction in staff injuries
Reduction in liability
Reduction in worker compensation claims
Reduction in staff turnover

Crisis Prevention Institute Customer Satisfaction Rating

Why We Use CPI

Toby Estler, a Social Services Specialist and CPI Trainer at Telecare Corporation, recommends Crisis Prevention Institute because:

The Crisis Prevention Institute offers a powerful blend of verbal and physical interventions that fit with our client-centered philosophy. In addition, CPI keeps our staff and clients safe and helps build team confidence and mutual support.

More to Explore

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Crisis Prevention Institute Website   Crisis Prevention Institute Website