TechValidate Research on Crisis Prevention Institute

These pages present data that TechValidate has sourced via direct research with verified customers and users of Crisis Prevention Institute. TechValidate stands behind the authenticity of all published data. Learn more »



11,796 Customers Surveyed

98,507 Data Points Collected

320 Published TechFacts

56 Published Charts

694 Published Case Studies



Selected Research Highlights


Crisis Prevention Institute Case Study

Antlers Public Library (Oklahoma) and the Prepare Training® Program – Lisa Lempges

Introduction

This case study of ANTLERS PUBLIC LIBRARY is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“After implementing CPI training, our staff has more confidence in dealing with disruptive customers.”

“CPI training is very helpful in starting the conversation with staff about the ‘what if…’ The course is thought provoking and eye opening for younger staff who may not think there could ever be a problem in a library.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as a library

Results

  • Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Improving customer and employee interactions

Crisis Prevention Institute Customer Research

ROI with CPI in Healthcare

Percentage of respondents who have achieved return on investment with CPI by:

Meeting regulatory compliance
57%
Reducing injuries
39%
Reducing worker compensation claims
15%
Reducing staff turnover
11%
Reducing liability
29%
Improving staff skills and confidence
84%
Other
5%

Crisis Prevention Institute Customer Research

ROI with CPI in Juvenile Facilities, Security, and Law Enforcement

Percentage of respondents who have achieved return on investment with CPI by:

Meeting regulatory compliance
63%
Reducing injuries
30%
Reducing worker compensation claims
16%
Reducing staff turnover
13%
Reducing liability
36%
Improving staff skills and confidence
88%
Other
6%

Troubleshooting and Skillbuilding With Fast, Quality Customer Support

I have called CPI’s service and support line a few times and received fast and good help. I also enjoy having different trainers when I re-certify, as I learn new techniques and training tools from each of them.

Diana Brown, Therapist, Riverside County Department of Mental Health

Crisis Prevention Institute Customer Testimonial

Children’s Aid Society of Cape Breton-Victoria – Nova Scotia

“I believe CPI training gave staff more confidence and gave them some new skills with intervening in a crisis or a potential crisis situation.”

Children’s Aid Society of Cape Breton-Victoria achieved ROI with CPI by meeting regulatory compliance and improving staff skills and confidence.

Crisis Prevention Institute Case Study

Bridgeway Homes Ltd – British Columbia, Canada

Introduction

This case study of Bridgeway Homes LTD is based on an August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“You can also apply these crisis prevention methods to your everyday life!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has given our staff the confidence and tools to build better reporting with our clients, which in turn makes everyone happy!”

“It is great to be able to have that support at your fingertips. Everyone from CPI support services has been very helpful.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to:
    • Reduce workplace violence rate
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Has gone through the following CPI advanced training programs:
    • Autism Spectrum Disorders
  • Provides refresher training to their staff every 6 months
  • Categorizes their environment as foster care

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
  • Reduced the use of force by over 50% since implementing CPI techniques


More to Explore



About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Crisis Prevention Institute Website   Crisis Prevention Institute Website