TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

The TJX Companies, Inc. and CPI Training – Albert White


This case study of The TJX Companies, Inc. is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I believe in what CPI courses teach. It has been very successful at my facility.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has helped increase the confidence of the people I train. They feel they have a better understanding of communication with hostile individuals.”


  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Reduce injuries and liability
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors


  • Categorizes their organization as retail


  • Achieved return on investment with CPI by:
    • Improving customer and employee interactions
    • Improving staff skills and confidence

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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