TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

Lake County Health Department and Community Health Center (Illinois) and the Prepare Training® Program – Kerrie Nace

Introduction

This case study of Lake County Health Department and Community Health Center is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“After implementing CPI training, our staff are better equipped to handle difficult situations, and able to comply with regulations.”

“CPI training increased our staff confidence with skills and abilities.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“I find the resources that CPI training proves to be outstanding and relevant on a day-to-day basis.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce injuries and liability
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors
    • Meet regulatory compliance

Environment

  • Categorizes their organization as government/public service

Results

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques
  • Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques
  • Achieved return on investment with by meeting regulatory compliance




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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