Crisis Prevention Institute Case Studies : Page 4

Crisis Prevention Institute Case Study

Neighbor to Family – Georgia

Introduction

This case study of Neighbor to Family is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“New staff feel more confident that they will be able to handle any verbal or physical situation with the children. The emphasis on verbal de-escalation is critical and very well presented.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance

Environment

Categorizes their organization / environment as foster care.

Results

Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Civilian Student Training Program – Arkansas

Introduction

This case study of Civilian Student Training Program is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Violent behavior has become almost nonexistent.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Improve staff skills in managing behaviors

Environment

Categorizes their organization / environment as a juvenile corrections facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Reduced the use of force by over 50% since implementing CPI techniques.
Achieved return on investment with CPI by:
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Branford Public Schools – Connecticut

Introduction

This case study of Branford Public Schools is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This is a great program that helps explain behaviors and how to respond.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“In my building, I’m able to reinforce skills and training content with the crisis team I trained.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Improve staff skills in managing behaviors

Environment

Categorizes their school as a suburban school.

Results

Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their school.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Southwest Key Programs – Arizona

Introduction

This case study of Southwest Key Programs is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI helps us in so many ways. It’s not only an institution, it’s the staff who works there.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Working with minors (ages 0-17) from different cultures is always a challenge for staff, but CPI not only taught physical holding techniques, it prioritized Integrated Experience and the Verbal Escalation Continuum. My staff mentions that it’s been helping them not just at work, but in their personal lives too.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their organization / environment as nonprofit, social service, educational and community development

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Reduced the use of force by over 50% since implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Lee County Youth Development Center – Alabama

Introduction

This case study of Lee County Youth Development Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“The agency that I work for has used CPI for many years. The Nonviolent Crisis Intervention® program is top-notch. The Global Professional Instructors as well as the CPI staff who support you after you become a trainer are very professional.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The staff is more confident on the job now. They have learned real skills that help them to interact with our clients. The Trauma-Informed Care component of the program has given them a better understanding of why our clients behave the way they do. It also shows them that as staff, we must have positive connections with our clients, offer them safety, and teach them impulse control.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors
- Fit with our COA accreditation standards

Environment

Categorizes their organization as social services, which include foster care, juvenile correction, family services, and community services.

Results

Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

San Marcos Treatment Center – Texas

Introduction

This case study of San Marcos Treatment Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Helped improve staff skill.”

Challenges

Sought Nonviolent Crisis Intervention training because of the following:
Meet regulatory compliance
Improve organizational culture
Improve staff confidence in working with challenging clients
Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization / environment as an inpatient center.

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Reduced worker compensation claims by 30—39% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
Reducing injuries
Reducing worker compensation claims
Improving staff skills and confidence

Crisis Prevention Institute Case Study

Florence County Disabilities And Special Needs Board – South Carolina

Introduction

This case study of Florence County Disabilities and Special Needs Board is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Improving staff skills and confidence, male and female staff.”

Challenges

Sought Nonviolent Crisis Intervention training because of the following:
Improve staff confidence in working with challenging clients

Environment

Categorizes their mental health organization / environment as community health.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Reduced worker compensation claims by 30—39% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
Improving staff skills and confidence

Crisis Prevention Institute Case Study

AccessPoint RI and The Keystone Group RI

Introduction

This case study of AccessPoint RI and The Keystone Group RI is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Yes, clients have more options / choices and the general environment is safer.”

Challenges

Sought Nonviolent Crisis Intervention training because of the following:
Meet regulatory compliance
Reduce worker compensation claims
Improve organizational culture
Improve staff confidence in working with challenging clients
Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization / environment as large organization that provides support to individuals with intellectual and developmental disabilities.

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI Training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

HCA Healthcare – Florida: K. Addison Lucas Kwasneski

Introduction

This case study of HCA Healthcare is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Our clients feel more comfortable in our environment compared to ones they have been in previously. Our staff feels more empowered to handle situations without having to rely on security and law enforcement staff.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing staff turnover
- Reducing liability

Crisis Prevention Institute Case Study

Federal Government (Washington, D.C.) and Dementia Capable Care Training

Introduction

This case study of a federal government is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Staff are better able to identify resident needs.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

Challenges

Sought out DCS training and consulting because:
- Provided by VA

Environment

Describes their memory care environment as:
- Skilled nursing/long-term care
- Short-term rehab/transitional care
- VA facility
- Hospice care

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company (Virginia) and Dementia Capable Care Training

Introduction

This case study of a medium enterprise health care company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I have completed the Certified Instructor training in the Dementia Capable Care program and found it to be very accurate, well laid out, and user-friendly. I have recommended CPI to colleagues.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS has improved staff understanding and awareness of dementia and the reasons behind some of the behaviors. They are learning to implement skills to address behaviors, but changing a culture takes time and man power.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program
- Reduce psychotropic medication use

Environment

Describes their memory care environment as:
- Assisted living
- Skilled nursing/long-term care

Crisis Prevention Institute Case Study

Federal Government (South Dakota) and Dementia Capable Care Training

Introduction

This case study of a federal government is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“DCS gives situations and examples of how to handle problems. It gives the tools to be able to teach the information and techniques to others.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“DCS has been a great source of information.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use

Environment

Describes their memory care environment as:
- Skilled nursing / long-term care
- Short-term rehab / transitional care
- VA facility
- Hospice care

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Reducing psychotropic medication use

Crisis Prevention Institute Case Study

Small Business Health Care Company (Missouri) and Dementia Capable Care Training

Introduction

This case study of a small business health care company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“DCS provides a platform of training to educate staff and families.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

Challenges

Sought DCS training and consulting to:
- Increase census and revenue

Environment

Describes their memory care environment as assisted living

Results

Improved their dementia care practices by 25–49%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased decline in ADL performance
- empowering staff
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company (Mississippi) and Dementia Capable Care Training

Introduction

This case study of a medium enterprise health care company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The training is excellent and the follow-up support has been fabulous as well. The training we can provide our staff through CPI raises our standards in the care we provide.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“DCS training has shown the staff ways to engage with our residents based on their cogitative levels. They were always asking what they could do with the residents and now that they understand their cogitative levels, activities are more meaningful and bring out best abilities to learn.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program
- Increase census and revenue
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Decrease staff turnover and stress

Environment

Describes their memory care environment as a dementia care unit.

Results

Improved their dementia care practices by over 75%.

Crisis Prevention Institute Case Study

State & Local Government (Michigan) and Dementia Capable Care Training

Introduction

This case study of a state & local government is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“DCS has given staff a better understanding of how to approach those with dementia.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Decrease staff turnover and stress

Environment

Describes their memory care environment as a PACE program.

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased decline in ADL performance
- Decreased staff turnover
- Decreased hospitalizations or ER visits
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Reducing psychotropic medication use
- Decreasing staff turnover and stress

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company (Massachusetts) and Dementia Capable Care Training

Introduction

This case study of a medium enterprise health care company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“DCS offered interactive, helpful courses.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“DCS improved communication skills, offered helpful strategies to use with patients, and improved understanding of patients.”

Challenges

Sought DCS training and consulting to:
- Meet regulatory compliance

Environment

Describes their memory care environment as a home health / private-duty homecare agency

Results

Improved their dementia care practices by 25–49%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
Achieved return on their investment with DCS by:
- Improving staff skills and confidence in managing challenging behaviors

Crisis Prevention Institute Case Study

Nonprofit (Maine) and Dementia Capable Care Training

Introduction

This case study of a non-profit is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“DCS improved quality of care and quality of life for our elders with dementia.”

“DCS has great content with excellent instruction and materials.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Decrease staff turnover and stress

Environment

Describes their memory care environment as:
- Assisted living
- Skilled nursing / long-term care
- Short-term rehab / transitional care
- Dementia care unit

Results

Using DCS training resulted in:
- Decreased use of psychotropic medication
- Decreased falls
- Decreased staff turnover
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff skills and confidence in managing challenging behaviors
- Reducing psychotropic medication use
- Decreasing staff turnover and stress

Crisis Prevention Institute Case Study

Large Enterprise Health Care Company (Iowa) and Dementia Capable Care Training

Introduction

This case study of a large enterprise health care company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I have been a Nonviolent Crisis Intervention® Instructor and a Dementia Capable Care Instructor for some time now and have seen the positive effects training has on staff performance first hand.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“Staff awareness has led to better interactions with patients. Staff are motivated and prepared for these patients.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce ER visits and hospitalizations

Environment

The key features and functionalities of Crisis Prevention Institute that the surveyed company uses:

Describes their memory care environment as hospital / acute

Results

Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased falls
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Building or expanding a facility or program

Crisis Prevention Institute Case Study

Federal Government (Florida) and Dementia Capable Care Training

Introduction

This case study of a federal government is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“DCS has good programs, good instructors, and interesting and up-to-date material.”

“DCS gave staff the tools and research needed to more fully understand the dementia process and its effects on patients and families / caregivers, which in turn helped the patients’ quality of life and engagement with others.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Meet regulatory compliance
- Decrease staff turnover and stress

Environment

Describes their memory care environment as a dementia care unit.

Results

Improved their dementia care practices by 25–49%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Decreased weight loss
- Decreased hospitalizations or ER visits
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Reducing psychotropic medication use
- Reducing ER visits and hospitalizations
- Meeting regulatory compliance

Crisis Prevention Institute Case Study

Small Business Professional Services Company (Colorado) and Dementia Capable Care Training

Introduction

This case study of a small business professional services company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“DCS has increased staff skill levels and allows us to provide better services for clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use

Environment

Describes their memory care environment as a facilities consultant.

Results

Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Improved resident engagement in meaningful activities

Crisis Prevention Institute Case Study

Medium Enterprise Health Care Company (Alabama) and Dementia Capable Care Training

Introduction

This case study of a medium enterprise health care company is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With DCS, staff has a greater understanding of dementia stages and can better help families to understand dementia care approaches. Staff also has more knowledge and confidence in dealing with challenging behaviors.”

“Our organization had an overwhelming response of appreciation for this targeted education and the enjoyment of the DCS class.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program

Environment

Describes their memory care environment as a Home health / private-duty homecare agency

Results

Achieved return on their investment with DCS by:
- Improving staff skills and confidence in managing challenging behaviors
- Increasing census and revenue

Crisis Prevention Institute Case Study

Nonprofit (Manitoba) and Dementia Capable Care Training

Introduction

This case study of a non-profit is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“DCS helped us train staff for this new unit and is now provided on an on-going basis for the entire staff.”

“DCS personnel are helpful and pleasant to deal with, and their courses are comprehensive.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

Challenges

Sought DCS training and consulting to:
- Train staff of a newly opened dementia care unit

Environment

Describes their memory care environment as a dementia care unit.

Results

Using DCS training resulted in:
- Improved provisioning of person-centered care
Achieved return on their investment with DCS by:
- Improving staff skills and confidence in managing challenging behaviors
- Building or expanding a facility or program

Crisis Prevention Institute Case Study

Muscogee Creek Nation Health System – Oklahoma

Introduction

This case study of Muscogee Creek Nation Health System is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“With CPI, staff are more confident in dealing with acting-out clients.”

Challenges

Sought Nonviolent Crisis Intervention training because of the following:
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization / environment as community health.

Results

Reduced challenging / disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Agrees that the enhanced content has helped them, their staff, and their organization
Achieved return on investment with CPI by:
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Wellington Health and Rehab (Kansas) and Dementia Capable Care Training

Introduction

This case study of Wellington Health and Rehab is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I like how the presentations are done. They encourage and engage learning.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

“The staff who have received the training have actually been practicing ‘doing with’ instead of ‘doing for.’ Their actions show more of stepping into the world of the resident than making the resident step into theirs. Residents are also becoming empowered, knowing they are able to choose and have preferences, and they have been making these choices known at the resident council meetings. It has been really neat to see this changing process. It will continue to grow and improve as our base is getting established.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Decrease staff turnover and stress

Environment

Describes their memory care environment as skilled nursing / long-term care

Results

Improved their dementia care practices by 50–74%
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Decreased falls
- Decreased hospitalizations or ER visits
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Building or expanding a facility or program
- Reducing psychotropic medication use
- Reducing ER visits and hospitalizations

Crisis Prevention Institute Case Study

Valley Vista – New Hampshire

Introduction

This case study of Valley Vista is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has empowered staff to manage challenging behaviors safely and effectively. It has given staff the opportunity to change the culture of the program.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Crisis Prevention Institute:

Sought Nonviolent Crisis Intervention training because of the following:
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization / environment as an inpatient center.

Results

Agrees that the enhanced content has helped them, their staff, and their organization
Achieved return on investment with CPI by:
Meeting regulatory compliance
Improving staff skills and confidence

Crisis Prevention Institute Case Study

Koinonia Family Services – Nevada

Introduction

This case study of Koinonia Family Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI gives staff the confidence to deal with escalating situations appropriately.”

Challenges

Sought Nonviolent Crisis Intervention training because of the following:
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization / environment as treatment foster care.

Results

Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI Training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Life Care Centers of America (Oregon) and Dementia Capable Care Training

Introduction

This case study of Life Care Centers of America is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“With DCS, everyone is on the same page and knows the same terminology. We have a better understanding of our residents and their families.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Improve staff, resident, and family relationships

Environment

Describes their memory care environment as skilled nursing/long-term care

Results

Improved their dementia care practices by over 75%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Decreased falls
- Decreased staff turnover
- Decreased hospitalizations or ER visits
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Building or expanding a facility or program
- Maximizing reimbursements (appropriate therapy service referrals and utilization)
- Increasing census and revenue
- Reducing psychotropic medication use
- Reducing ER visits and hospitalizations
- Decreasing staff turnover and stress

Crisis Prevention Institute Case Study

US Department of Veterans Affairs (Maryland) and Dementia Capable Care Training

Introduction

This case study of US Department of Veterans Affairs is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“With DCS, staff are now more understanding of resident behaviors. They are often able to identify triggers for potentially negative behavior, intervene, and make the situation more pleasant for both residents and themselves. Nurses assistants, in particular, express these feelings.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Meet regulatory compliance
- Decrease staff turnover and stress

Environment

Describes their memory care environment as a VA facility

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Decreased decline in ADL performance
- Decreased staff turnover
- Decreased hospitalizations or ER visits
- Improved resident engagement in meaningful activities
- increased family education and involvment in resident care
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Reducing psychotropic medication use
- Reducing ER visits and hospitalizations
- Meeting regulatory compliance
- Decreasing staff turnover and stress

Crisis Prevention Institute Case Study

HCA Healthcare, Inc. – Texas: Jenny Smith

Introduction

This case study of HCA Healthcare, Inc. is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI program offers a strong focus on safety for all involved in a crisis situation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With CPI, our staff are better able to recognize crisis situations before they can reach a physical level.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 25—49% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

HCA Healthcare, Inc. – Florida: Angela Bonakoske

Introduction

This case study of HCA Healthcare, Inc. is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Reduce workplace violence rate
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

700 Case Studies – Page 4 of 24

Neighbor to Family – Georgia

Introduction

Challenges

Environment

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Organization Profile

About Crisis Prevention Institute

Civilian Student Training Program – Arkansas

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Branford Public Schools – Connecticut

Introduction

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Organization Profile

About Crisis Prevention Institute

Southwest Key Programs – Arizona

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Organization Profile

About Crisis Prevention Institute

Lee County Youth Development Center – Alabama

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Organization Profile

About Crisis Prevention Institute

San Marcos Treatment Center – Texas

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About Crisis Prevention Institute

Florence County Disabilities And Special Needs Board – South Carolina

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Company Profile

About Crisis Prevention Institute

AccessPoint RI and The Keystone Group RI

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Organization Profile

About Crisis Prevention Institute

HCA Healthcare – Florida: K. Addison Lucas Kwasneski

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Federal Government (Washington, D.C.) and Dementia Capable Care Training

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Medium Enterprise Health Care Company (Virginia) and Dementia Capable Care Training

Introduction

Challenges

Environment

Company Profile

About Crisis Prevention Institute

Federal Government (South Dakota) and Dementia Capable Care Training

Introduction