Crisis Prevention Institute Case Studies : Page 9

Crisis Prevention Institute Case Study

La Casa Family Health Center – New Mexico

Introduction

This case study of La Casa Family Health Center is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is the BEST program to work with the individuals and staff that I come into contact with. It provides everything I need to train the staff to work with individuals with mental issues, while not causing any harm to clients or self.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training has made a difference in the lives of our staff and clients by helping us provide Care, Welfare, Safety, and Security for ALL.”

Challenges

Sought Nonviolent Crisis Intervention training to improve staff confidence in working with challenging clients.

Environment

Categorizes their mental health environment as an outpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Reduced worker compensation claims by up to 20% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

RJ Blackley Alcohol and Drug Abuse Treatment Center – North Carolina

Introduction

This case study of an Executive Office of the State of North Carolina is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has made a difference in the lives of our staff and clients by increasing confidence.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Western Montana Mental Health Center

Introduction

This case study of Western Montana Mental Health is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI Nonviolent Crisis Intervention® is a great training for crisis de-escalation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training increased our staff confidence and skills.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Capps Crisis Stabilization Unit – Mississippi

Introduction

This case study of Capps Crisis Stabilization Unit is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I appreciate the professionalism of CPI and its continual research and education to ensure appropriate interactions and reactions to individuals in need.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has made a difference by providing us with the skills necessary to think outside the box to de-escalate situations and minimize physical restraints to stabilize patients.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Missouri Department of Elementary and Secondary Education

Introduction

This case study of Missouri Department of Elementary and Secondary Education is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“With CPI, our staff feels like they have the skills necessary to work with students safely.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Reduce worker compensation claims
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their environment as a school.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing worker compensation claims
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Missouri Department of Mental Health

Introduction

This case study of Missouri Department of Mental Health is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention training provides our staff with the confidence and a plan to de-escalate crisis situations in a safer manner.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an outpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Comprehensive Mental Health Services, Inc. – Missouri

Introduction

This case study of Comprehensive Mental Health Services, Inc. is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is very informative! Also the Global Professional Instructors who train us Certified Instructors are great.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training helps give people the confidence within the workplace to ensure that they are more prepared for crisis situations.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as community health.

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Consumer Services Inc. – Michigan

Introduction

This case study of Consumer Services Inc is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve organizational culture

Environment

Categorizes their mental health organization as community health

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques
Agrees that the enhanced content has helped them, their staff, and their organization
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Residential and Community Support Services – Maine

Introduction

This case study of Residential and Community Support Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training helps people understand the behavior of others.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI increased our staff confidence while making our clients feel safer.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as a group home.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Southern Maryland Community Network

Introduction

This case study of Southern Maryland Community Network is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“The best part of CPI is learning how to de-escalate consumers and using the skills to prevent escalating situations from occurring.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI made a difference for us in that staff feel more confident and have gained a better understanding of the safety for not only themselves but for the consumers as well. CPI also teaches staff to pay closer attention to what the consumer is saying by listening better, and it teaches them how to react to a consumer’s statement. Staff are showing empathy and know how to redirect the consumer by staying calm and professional. Staff are listening to see if there’s an underlying message from the consumer. The staff learned how to read consumer’s’ body language, and they’ve learned how their own body language can escalate (or de-escalate) circumstances. My organization is thankful for CPI because we now feel safer working with the mental health population.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Improve organizational culture
- Improve staff confidence in working with challenging clients

Environment

Categorizes their mental health organization as an outpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Lafayette Parish School Board – Louisiana: Carleen Doucet

Introduction

This case study of Lafayette Parish School Board is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is a fantastic program.”

“Support from CPI is given at every level.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has given our staff more confidence in handling behavior. It has also created a network among staff all speaking the same language of Care, Welfare, Safety, and Security.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their work environment as crisis intervention in schools.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Reduced worker compensation claims by 40—49% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Appalachian Regional Healthcare, Inc. – Kentucky

Introduction

This case study of Appalachian Regional Healthcare, Inc. is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® is a wonderful training and useful in all aspects of care!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Nonviolent Crisis Intervention® training is the standard for staff conduct within our organization.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as acute care.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Caney Creek Rehabilitation Complex – Kentucky

Introduction

This case study of Caney Creek Rehabilitation Complex is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This is a wonderful program that focuses on safety and verbal de-escalation as the primary intervention, with physical restraints as a last resort.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has promoted effective communication for both clients and staff.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their mental health environment as community health.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Osawatomie State Hospital – Kansas

Introduction

This case study of Osawatomie State Hospital – CPI Instructor is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I find Nonviolent Crisis Intervention® training to be very helpful in teaching staff to prevent escalation of the patients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has kept my staff safe from injury and our patients from being emotionally or physically injured.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an inpatient center.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Harsha Behavioral Center – Indiana

Introduction

This case study of Harsha Behavioral Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training ensures safety and security for both staff and our patients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CP training has helped improve our de-escalation skills and it has given our staff the confidence and skill to manage the most challenging clients with fewer injuries to both staff and clients.”

Challenges

Sought Nonviolent Crisis Intervention®training to:
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Swanson Mental Health Center – Indiana

Introduction

This case study of Swanson Mental Health Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“We had a critical need for this type of training. CPI provides confidence in addressing and responding to the uncertainties of acting-out behavior.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to improve staff confidence in working with challenging clients.

Environment

Categorizes their mental health organization as an outpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Streamwood Behavioral Health System – Illinois

Introduction

This case study of Streamwood Behavioral Health System is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training helps our staff understand the importance of decreasing unsafe behaviors and helping the clients learn better skills.”

“Teaching the verbal part of the class is good for using in everyday life too.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as acute care.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Thornton Heights Terrace – Illinois

Introduction

This case study of Thornton Heights Terrace is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I feel that this training is very important and necessary in the working environment.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training builds confidence within our employees.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Little City Foundation – Illinois

Introduction

This case study of Little City Foundation is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I believe Nonviolent Crisis Intervention® training works very well to de-escalate our clients when they’re agitated.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has given our staff an opportunity to manage behaviors in a positive manner.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as a group home.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by 30—39% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

HCA Healthcare, Inc. – Texas: Jace Nebeker

Introduction

This case study of HCA Healthcare, Inc. is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is very helpful in every kind of crisis situation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training helps staff have more confidence, and it increases patient safety.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing staff turnover
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Desert View Care Center of Buhl – New Jersey

Introduction

This case study of Desert View Care Center of Buhl is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“The training that CPI offers is high standard, and the training I have completed has helped our staff in recognizing escalating behaviors and in learning how to de-escalate behaviors before they can get out of hand. CPI training also helps staff check their own attitudes so we are not the cause of the acting-out behavior.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has improved staff confidence and made our staff aware of their own behavior and how it impacts our residents’ behaviors.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as a long-term care facility with a unit for individuals with traumatic brain injury.

Results

Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing staff turnover
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Southwest Idaho Treatment Center

Introduction

This case study of Idaho Transportation Department is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training is very adaptable and can be used in a variety of settings.”

“The CPI program has played an integral role in breaking the unsuccessful, repeated cycle of client action/staff reaction. It has improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as forensic.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Coliseum Center for Behavioral Health – Georgia

Introduction

This case study of Coliseum Center for Behavioral Health is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I believe Nonviolent Crisis Intervention® training is a good way to de-escalate crisis situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

New Horizons of the Treasure Coast – Florida

Introduction

This case study of New Horizons of the Treasure Coast is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I truly believe that the Nonviolent Crisis Intervention® training model is very effective in every situation my organization encounters.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“After implementing CPI training, our staff has more confidence in their abilities to handle any crisis situation.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Reduced worker compensation claims by 40—49% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Centennial Peaks Hospital

Introduction

This case study of Centennial Peaks Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI is a positive company with a positive message!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides our staff with the confidence in handling crisis situations in the hospital.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Use Case

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Reduced worker compensation claims by 20—29% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Kaiser Behavioral Health Center – California

Introduction

This case study of Kaiser Behavioral Health Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI is good training to implement within the medical field if dealing with individuals with risk behaviors. It makes workers feel comfortable in their working environment.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Nonviolent Crisis Intervention® training has a positive effect!”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Use Case

Categorizes their mental health organization as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Children’s Bureau – California

Introduction

This case study of Children’s Bureau is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“In our highly volatile client atmosphere, this training works.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI helps our staff safely recognize and de-escalate clients’ risky behaviors before they can reach the next level, which reduces the possibility of physical restraint.”

Challenges

Sought Nonviolent Crisis Intervention training to improve staff skills in managing behaviors.

Environment

Categorizes their mental health organization as an outpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Crittenton Home and Services – West Virginia

Introduction

This case study of Crittenton Home And Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I have been teaching for many years, and CPI is the only crisis prevention training my agency will use. It is effective and responsive to our needs.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has provided our staff with the tools to increase proactive verbal skills that then translate into better de-escalation and better tools to provide healthy therapeutic rapport with clients and staff.”

Challenges

Sought Nonviolent Crisis Intervention training because our state mandated training in the 1980s and CPI met our needs the best.

Environment

Categorizes their organization as a residential level 2 facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Reduced the use of force by 40—49% since implementing CPI techniques.
Reduced worker compensation claims by 40—49% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Our Home – South Dakota

Introduction

This case study of Our Home is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI really drives home that you have so many options when working with someone who is escalating. You learn to look for a level of risk behavior. The program has improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides our staff with more confidence in themselves and the ability to handle clients in a safer manner.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their organization as a juvenile corrections facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Reduced the use of force by over 50% since implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

AMIkids Inc. – South Carolina

Introduction

This case study of AMIkids Inc. is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This is an excellent program that’s designed to take a nonviolent approach to a crisis situation. It minimizes injury and promotes professionalism.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training gives staff a professional and therapeutic approach to juveniles experiencing a crisis situation. It helps staff understand the behaviors of our juveniles and how to effectively approach those behaviors.”

“Our staff are confident and feel that the CPI program has helped enhance how they shape and respond to negative behaviors.”

Challenges

Sought Nonviolent Crisis Intervention training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their organization as a juvenile corrections facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Reduced the use of force by over 50% since implementing CPI techniques.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

700 Case Studies – Page 9 of 24

La Casa Family Health Center – New Mexico

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

RJ Blackley Alcohol and Drug Abuse Treatment Center – North Carolina

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Western Montana Mental Health Center

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Capps Crisis Stabilization Unit – Mississippi

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Missouri Department of Elementary and Secondary Education

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Missouri Department of Mental Health

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Comprehensive Mental Health Services, Inc. – Missouri

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Consumer Services Inc. – Michigan

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Residential and Community Support Services – Maine

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Southern Maryland Community Network

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Lafayette Parish School Board – Louisiana: Carleen Doucet

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Appalachian Regional Healthcare, Inc. – Kentucky