TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

The Public Library of Cincinnati (Ohio) and the Prepare Training® Program – Kathy Bach

Introduction

This case study of The Public Library of Cincinnati is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training provides solid steps for working to de-escalate potentially violent situations.”

“Staff ask for this type of training and it is really imperative for anyone who works with the public.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training provides techniques and tips for helping to defuse potentially violent situations. Staff are better prepared to set limits and enforce the standards of library behavior while keeping themselves safe.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Reduce injuries and liability
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as a library

Results

  • Reduced challenging / disruptive behaviors by over 50% since implementing CPI de-escalation techniques
  • Improved staff skills and confidence by 25—49% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Reducing workplace violence
    • Improving customer and employee interactions
    • Improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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