TechValidate Research on Crisis Prevention Institute

“I give CPI a 10 out of 10 Net Promoter® rating because the training is proven to be the best way to manage patients and avoid litigation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With this training, our staff communicate better as a team in crisis situations, we have not had any reported staff injuries, and no patients have reported harm.”

“CPI has been used at our behavioral health facility for nearly 20 years, and is highly effective.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With this training, staff members are more confident in interacting with challenging patients.”

“Patients react positively, in most cases, to our early intervention, which reduces the physical acting-out behaviors.”

“The staff at CPI have always been extremely helpful when I have had any questions or needed advice about any given situation.”

“I work on an acute psychiatric unit. CPI is very important in our environment.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With CPI our staff is more trained to deal with crisis incidents and our clients feel that we provide a more therapeutic environment.”

“For the nursing population and the behaviors our patients are demonstrating, nurses need to know how to de-escalate and remove themselves physically and mentally from insult. CPI has great content for nurses for this purpose.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“The nurses that work in the trauma patient population have a better attitude about coming to work and dealing with behaviorally challenged patients.”

“My staff members feel more empowered to make good decisions about patient care. DCS training increased their confidence in their own abilities to handle difficult behaviors when they occur.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS offers practical training that we use every day in our behavioral health unit.”

“DCS is great to work with!”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS has given staff more knowledge and understanding.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“Staff are able to help family members address concerns about loved ones with dementia who live at home.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS has improved the quality of life for the residents in our facility as well as for the staff. All staff receive DCS Certification upon hire, and are far better educated about dementia and are prepared to provide care that helps the residents function to their best ability. As a result of the training, residents’ remaining abilities and person-centered care are promoted, leading to fewer negative behaviors and overall feelings of well-being for all involved.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“This training has made a difference for our staff and patients by teaching us to be less hands-on.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“I like CPI’s constant evolution of training protocols to meet the ever-evolving needs of our clients, regulations, and guidelines. I also value the continuing support and upgrading of resources, which are well above what I expected.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI has empowered all our staff to deal confidently and professionally with our clients exhibiting behavioral issues. This has especially made a difference for the non-medical staff who previously had no training or experience in handling these behaviors.”

“I truly believe in CPI’s program and feel that it gives the participants tools to use with their dementia patients immediately after taking the Foundation Course.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“As an Instructor of the Foundation Course, I feel that I have been able to have a positive effect on all of the 100+ attendees year-to-date in all the locations I have held the training. They have given me great feedback and feel confident in using their skilled observation to improve interactions with their dementia patients.”

“Nonviolent Crisis Intervention® training focuses on the client as a person and not just knowing ‘holds.’ Hands-on is a last resort and only used to protect a client when they’re a danger to self or others.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”

“This training has helped our staff focus on both verbal and nonverbal cues inside and out of the classroom, which has helped in building better relationships.”

“Nonviolent Crisis Intervention® training is a good program for our bus drivers and paras.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time (for instance, test scores, student grades, graduation rates, etc.).”

“With CPI’s support, there is always someone to talk to about any situation that may occur.”

“This training has made a difference for staff with their de-escalation skills.”

“I believe that ALL those inside and outside the medical field should be aware of and apply what CPI stands for.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS has made a difference in our perspectives: it taught us how to communicate without judgment or blame, making the workplace more efficient and exciting.”

“Following the DCS Foundation Course, our staff are better at looking for what the residents can do versus what they can no longer do. I see them engaging residents in person-centered, stage-appropriate tasks, which lead to successful, meaningful interactions.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“I had an exceptionally well-trained instructor who gave relevant, practical, and hands-on information, which was very useful for the staff I manage.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Our staff are more confident and far less fearful of our residents with dementia when they receive the Dementia Capable Care training. Families notice the positive interactions that staff display with their loved ones, and behavior reporting has dropped drastically, which tells me that staff are using appropriate approaches in working with residents. This in turn reduces the workload for EVERYONE and reduces headaches for management!”

“While I fully believe that all healthcare providers should go through Nonviolent Crisis Intervention® training no matter what their field, I found myself searching for something a little more specific when I entered the world of long-term care approximately 10 years ago. When I discovered that CPI offered the Dementia Capable Care training, I was more than thrilled—as I had been through Nonviolent Crisis Intervention® training in the past and had recently become a Certified Instructor. I strongly support CPI’s concepts and framework, and have found that they, in my opinion, have the best dementia care training offered, hands down.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Though only about 50% of my staff have been through the training up to this point, all of those involved have thanked me for it, and their coworkers, other staff on the unit, and family members have noticed a different type of ‘mood.’ We are very happy with the program and cannot wait to fully integrate it into our entire campus—both in long-term care and assisted living.”

“CPI is a well-run institution that provides valuable information to aid us in performing our jobs more effectively for our patients.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“It has gotten staff engaged in paradigm shifts in the way we view patients. We are opening our eyes to seeing someone for their abilities and not their disabilities. This has been very empowering for staff and at the same time is beneficial to our patient population with dementia.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training gives the staff confidence.”

“I had an excellent class and great support from CPI staff.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Staff feels more confident now working with challenging behaviors, and different programs have opened because of this.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“It has increased confidence and skills staff need to deal with challenging clients and also had a great impact in reducing client’s acting out.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Employees are better able to handle the out-of-control patient and able to redirect the patient before he or she becomes out of control.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI is a phone call away to guide me with questions I may have.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The support provided by CPI has allowed my organization to continuously modify implementation in real time – priceless.”

“The CPI Training has allowed staff and clients to create an environment where both parties feel respected; which enhances the therapeutic process.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Communication during challenging times has improved. Staff feels more secure.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“My staff understands that power struggles only engage the client to react more. CPI has assisted newer staff to understand how listening and keeping with setting limits help the client stay focused and encourages them to follow directions. Our agency does not allow for restraints so we use section 1-7 and 10. Postvention is very important to teach the team to come together and discuss a crisis.”

“I believe Dementia Capable Care training would be helpful to all staff and organizations.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“It has helped the staff better understand what residents are going through and look at residents in a way that enables them to better help and serve residents.”

“DCS provides a course that allows caregivers to use preventive measures to keep them, the patient, and family aware of changes and how to address the needs of the person.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“The caregivers understand what to look for and how to address the items, which in return relieves the frustrations of the clients.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Our staff have said that they have become less frustrated by challenging behaviors after taking the course. Their lowered stress correlates to our residents’ lowered stress.”