Crisis Prevention Institute Customer Research
In which areas has your human services organization noticeably improved because of CPI training?
| Increased staff confidence in preventing or reducing crisis situations |
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| Improved staff and patient well-being |
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| Reduced incidents of challenging or disruptive behaviors |
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| Lessened need for physical interventions, including restraint or seclusion |
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Crisis Prevention Institute Customer Research
How valuable are the following aspects of the CPI training experience to your human services organization?
Extremely valuable
Valuable
Somewhat valuable
Not at all valuable
| Online training (self-led courses) |
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| Virtual training (with instructor) |
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| In-person/classroom training (with instructor) |
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| Training resources (e.g., videos, workbooks, presentations) |
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| Public resources (e.g., blog, social media, email newsletters) |
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| Connecting with other Certified Instructors |
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| Receiving support from CPI |
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Crisis Prevention Institute Customer Research
In which areas has your school/district noticeably improved because of CPI training?
| Increased staff confidence in preventing or reducing crisis situations |
|
|
| Lessened need for physical interventions, including restraint or seclusion |
|
|
| Improved staff and student well-being |
|
|
| Reduced incidents of challenging or disruptive behaviors |
|
Crisis Prevention Institute Customer Research
In which areas has your hospital/health system noticeably improved because of CPI training?
| Increased staff confidence in preventing or reducing crisis situations |
|
|
| Improved staff and patient well-being |
|
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| Lessened need for physical interventions, including restraint or seclusion |
|
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| Met or continuing to meet legislation and accreditation standards |
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| Reduced incident of violence against staff |
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| Reduced staff turnover |
|
Crisis Prevention Institute Customer Research
How valuable are the following aspects of the CPI training experience to your hospital/health system?
Extremely valuable
Valuable
Somewhat valuable
Not at all valuable
| Online training (self-led courses) |
|
| Virtual training (with instructor) |
|
| In-person/classroom training (with instructor) |
|
| Training materials (e.g., videos, workbooks, presentations) |
|
| Public resources (e.g., blog, social media, email newsletters) |
|
| Connecting with other Certified Instructors) |
|
| Receiving support from CPI |
|
Crisis Prevention Institute Customer Research
Which of the following has your organization achieved since implementing CPI?
| Improvement of staff skills and confidence |
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| Met regulatory compliance |
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| Reduction in staff injuries |
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| Reduction in liability |
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| Reduction in worker compensation claims |
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| Reduction in staff turnover |
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Crisis Prevention Institute Customer Research
Which of the following has your organization achieved since implementing CPI?
| Improvement of staff skills and confidence |
|
|
| Met regulatory compliance |
|
|
| Reduction in staff injuries |
|
|
| Reduction in liability |
|
|
| Reduction in worker compensation claims |
|
|
| Reduction in staff turnover |
|
Crisis Prevention Institute Customer Research
Which of the following has your organization achieved since implementing CPI?
| Improvement of staff skills and confidence |
|
|
| Met regulatory compliance |
|
|
| Reduction in staff injuries |
|
|
| Reduction in liability |
|
|
| Reduction in worker compensation claims |
|
|
| Reduction in staff turnover |
|
Crisis Prevention Institute Customer Research
Compared to other de-escalation training programs, rate the following for CPI:
Best in class
Superior
Better
Equivalent
Not better
| Prevention & verbal de-escalation skills |
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| Disengagement safety techniques |
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| Physical intervention techniques |
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| Training materials |
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| Live / Virtual training experience |
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| In-person classroom training experience |
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| Quality of the support received before and after the training program |
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Crisis Prevention Institute Customer Research
What is the biggest impact CPI training has had on your organization?
Crisis Prevention Institute Customer Research
Compared to other de-escalation training programs, rate the following for CPI:
Best in class
Superior
Better
Equivalent
Not better
| Prevention & verbal de-escalation skills |
|
| Disengagement safety techniques |
|
| Physical intervention techniques |
|
| Training materials |
|
| Live / Virtual training experience |
|
| In-person classroom training experience |
|
| Quality of the support received before and after the training program |
|
Crisis Prevention Institute Customer Research
Which of the following CPI training programs does your organization use?
| Nonviolent Crisis Intervention (NCI) |
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| Nonviolent Crisis Intervention (NCI) with Advanced Physical Skills (APS) |
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| Verbal Intervention (VI) |
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| Prevention First |
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| Nonviolent Crisis Intervention (NCI) Specialized Renewal: Trauma |
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| Nonviolent Crisis Intervention (NCI) Specialized Renewal: Autism Spectrum Disorder (ASD) |
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Crisis Prevention Institute Customer Research
What challenges do you foresee in the Senior Living/ Home Health industry within the next year?
| Staffing challenges / staff turnover / labor shortage |
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| Continued negative impact related to COVID |
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| Meeting regulatory requirements related to reducing use of antipsychotics |
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| Being able to create positive outcomes (reducing falls or hospitalization) and improving quality of life and level of function |
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| Being able to deliver person-centered care |
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| Growing and/or maintaining resident / client census |
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| Budgetary shortfalls to properly fund programs and initiatives |
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Crisis Prevention Institute Customer Research
| Staffing challenges (turnover, retention) |
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| I don’t have enough time available to train my staff |
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| My staff doesn’t have enough time to participate in training |
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| COVID / health-related restrictions |
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| Additional training and program costs (workbooks, blended learning) |
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Crisis Prevention Institute Customer Research
Best in class
Superior
Better
Equivalent
Not better
| Provides an understandable and helpful explanation of dementia and cognition |
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| Provides a model / practical approach to optimize the function and safety at each stage of dementia |
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| Enables understanding of distress behaviors as a form of communication |
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| Provides a person-centered care model that will prevent and/or de-escalate distress behaviors |
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| Quality of the training materials |
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| Quality of the training experience |
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| The trainer (Global Professional Instructor (GPI))'s knowledge |
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| Quality of the interactions and support received before and/or after the training program |
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Crisis Prevention Institute Customer Research
| Increased staff confidence to prevent or reduce crisis moments |
|
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| Provided a safer, more supported work environment for our staff |
|
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| Reduced use of antipsychotics drugs |
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| Reduced violence against our staff |
|
|
| Reduced workman’s comp claims |
|
|
| Reduced staff turnover |
|
|
| Meeting legislation and accreditation standards |
|
Crisis Prevention Institute Customer Research
| Increased staff confidence to prevent or reduce crisis moments |
|
|
| Provided a safer, more supported work environment for our staff |
|
|
| Reduced use of antipsychotics drugs |
|
|
| Reduced violence against our staff |
|
|
| Reduced workman’s comp claims |
|
|
| Reduced staff turnover |
|
|
| Meeting legislation and accreditation standards |
|
Crisis Prevention Institute Customer Research
Please rate CPI on the following capabilities compared to other training programs you have experienced.
| Best in class | Superior | Better | Not better | |
|---|---|---|---|---|
| Training program |
46% |
34% |
16% |
4% |
| Training materials |
42% |
39% |
17% |
2% |
| Training support |
47% |
36% |
15% |
2% |
| Online training programs |
39% |
38% |
19% |
4% |
| Live virtual training |
36% |
39% |
20% |
5% |
Crisis Prevention Institute Customer Research
What challenges do you foresee in preparing your organization to rebound after the Covid-19 pandemic?
| Staff stress, mental health issues and increased anxiety |
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| Patient trauma, mental health issues and increased anxiety |
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| Patient risk behaviors, violence and an increase in crisis moments |
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| Budgetary shortfalls to properly fund comeback initiatives |
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| Managing the increase in patient volume due to delays in elective treatments |
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| Preparing for the proposed changes to Joint Commission requirements for workplace violence prevention in hospitals |
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| Managing growing patient volume in long-term and memory care |
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| Scaling telehealth options for patients |
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Crisis Prevention Institute Customer Research
Since implementing CPI Training, what improvements have you seen at your school(s)?
| Increased staff confidence to prevent or reduce crisis moments |
|
|
| Safer environment for our staff and students |
|
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| Reduced use of physical restraints and/or seclusion |
|
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| Reduced challenging/disruptive behaviors |
|
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| Meeting regulatory compliance |
|
Crisis Prevention Institute Customer Research
What are the top priorities within your district (or school) over the next 12 months?
| Student health and well-being |
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| Staff and student safety |
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| Rebuilding classroom culture and routines |
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| Equity, equality & justice for all staff and students |
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| Compliance with legislation related to restraint and seclusion |
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| Filling staffing shortages |
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Crisis Prevention Institute Customer Research
What are your biggest concerns about K-12 reentry plans over the next 12 months?
| Teacher stress, mental health issues and increased anxiety |
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| Student trauma, mental health issues and increased anxiety |
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| Student learning loss |
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| Disruptive behaviors in the classroom |
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| Teacher shortages |
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| Continued spread of Covid-19 |
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| Resources and training to prepare teachers |
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| Budgetary shortfalls to properly fund comeback initiatives |
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