Crisis Prevention Institute North Carolina Department of Health and Human Services and Dementia Capable Care Training

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Crisis Prevention Institute Case Study

North Carolina Department of Health and Human Services and Dementia Capable Care Training

Introduction

This case study of Executive Office of the State of North Carolina is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“DCS training is always a good source of information. I have learned more from the program than I ever dreamed!”

“The training has improved staff skills in promoting positive behavioral responses with clients.”

“It gives our facility a competitive edge, which yields a solid marketing advantage.”

“It has opened the door to understanding dementia and the behaviors associated with it. For a long time, staff on the unit would say things like, ‘They are just faking to get attention.’ Now, with a better understanding of dementia, those comments are in the past.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program
- Reduce psychotropic medication use
- Decrease staff turnover and stress

Environment

Describes their memory care environment as:
- Skilled nursing/long-term care
- Short-term rehab/transitional care
- Dementia care unit
- Hospital/acute

Results

Improved dementia care practices by over 75%.
Using DCS training resulted in:
- Decreased use of psychotropic medication
- Decreased falls
- Decreased decline in ADL performance
- Improved resident engagement in meaningful activities
Achieved return on their investment with Dementia Capable Care training by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors

TechValidate Research on Crisis Prevention Institute

North Carolina Department of Health and Human Services and Dementia Capable Care Training

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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