TechValidate Research on Crisis Prevention Institute

“Nonviolent Crisis Intervention® training is a good learning program.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Sadly, funding for mental health has dropped, and more patients with violent illnesses are being admitted to our facility. CPI has been important, even more so, over the last 4 to 5 years. It has proven itself, time and time again. The understanding of how a person can escalate, and the tools to help deal with that escalation, has proven to be a valuable resource to our organization.”

“CPI has improved the self-confidence of all staff and has helped reduce the risk of injury. The benefits to our patients have been immeasurable as well.”

“We had a situation where our security staff needed to help with an agitated patient. When we used the team leader skills, and de-escalation techniques, Security could not understand why, and they challenged our department. Later in the shift, the security staff members were talking to the other staff members (separate from our unit). They were given the same explanations and teachings that CPI promotes. From then on, our security team works WITH us, and has become a valuable part of our safety staff.”