Crisis Prevention Institute Austin Public Library (Texas) and the Prepare Training® Program-St John Requejo

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Crisis Prevention Institute Case Study

Austin Public Library (Texas) and the Prepare Training® Program – St John Requejo

Introduction

This case study of City of Austin is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has a good basic theory on how to approach customers. I think CPI training has a lot of good skills that help improve communication with others.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“I feel that CPI training gives our staff the confidence and skills to appropriately communicate and react to a situation which could possibly escalate.”

“The benefit of CPI training is that it can be used in any kind of communication-based interaction. It is always smart to have a plan and preparation in these situations. The safety of all involved is critical.”

Challenges

Sought CPI training to:
- Reduce disruptive incidents
- Improve customer and employee interactions
- Improve staff confidence in working with challenging clients

Environment

Categorizes their organization as a library.

Results

Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques.
Achieved return on investment with CPI by:
- Reducing disruptive incidents
- Reducing workplace violence
- Improving customer and employee interactions
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Austin Public Library (Texas) and the Prepare Training® Program – St John Requejo

Introduction

Challenges

Environment

Results

Organization Profile

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