TechValidate Research on Crisis Prevention Institute

“Staff is aware of handling challenging situations and are more equipped with disengagement skills. They are more confident in their workplaces.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“I believe in MAPA® and the effectiveness of the skills and knowledge imparted.”

“CPI improved staff de-escalation skills, improved overall safety and has become ingrained in our training.”

“Training has helped develop skills and knowledge regarding the management of risk situations.”

“CPI has always given me help, support, and advice when I required it.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has made a difference in the lives of our staff and clients.”

“CPI training gives a better understanding of the issues that residents and staff face daily with challenging behavior.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff and clients feel more at ease, knowing they have the skills to deal with challenging situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Upskilling staff has given them the confidence to handle difficult residents and reduced the likelihood of injuries.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has excellent resources and training.”

“Pupils and staff feel safer and are more relaxed as they know that they are not going to be held or are very unlikely to have to use a physical intervention to manage a situation.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI and the philosophy of the MAPA® program have helped to influence risk assessments which have, in turn, helped to reduce the need for breakaway techniques and holds. This has improved the quality of life of our customers and the confidence and competence of our staff.”

“CPI improved staff de-escalation skills, improved overall safety and has become ingrained in our training.”

“I find them to be a supportive company with excellent training materials. Other Instructors have always been very helpful whenever I have rung to enquire over something.”

“CPI training has created a culture of support and [has] given guidance in all aspects of behaviour management.”

“CPI employees are very professional, [provide] user-friendly practical training, and the follow-up support is excellent.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI is a highly effective training provider, but also the management are very passionate about customer Care, Welfare, Safety, and SecuritySM.”

“CPI improved staff de-escalation skills, improved overall safety and has become ingrained in our training.”

“We are currently using the CPI Crisis Development ModelSM as a foundation for writing any behaviour support plans.”

“I have worked with CPI for well over 10 years and our staff and homes have benefitted greatly from the training and ongoing support.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff are more confident and have the skills to support our residents and have a better understanding of the problems they face. This is regularly commented on by our relatives and visiting professionals.”

“There is now a more trusting working relationship between customers and staff.”

“CPI training teaches least restrictive and proportionate physical intervention.”

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

“My training was everything that I expected. It was delivered clearly and in a format easy to understand. The Instructor answered any questions fully and checked throughout that everyone was clear on what had been discussed.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff are more confident if they need to implement.”

“Outstanding training that helps improve the health care experience when dealing with unruly individuals in a hospital.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI has given our staff the confidence to go into a situation and have the ability and knowledge to be useful during a hostile situation.”

“I respect the organization, the trainers, and the philosophy. I have had very positive training experiences with CPI.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”

“Using enhanced skills—especially haptic touch—has really helped meet needs of students who are on the spectrum and students of trauma, and has helped staff avoid high level, more dangerous physical interventions.”

“I find CPI’s training very beneficial. I find CPI has great personal follow-up and wonderful resources.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“It has improved how we care for our residents and has allowed us to bring this training to all our staff.”

“DCS provides a better understanding of the dementia process and helps staff understand how important their approach and interactions with the residents is.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Trainings are practical, current, and engaging!”

“A major increase in confidence and utilization of clear pathways and resources for dementia care has been noted in facilities committed to advancement.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“The feedback from staff after attending the Foundation Course is positive. They report having a better understanding of dementia care and of working with people displaying a range of behaviors. The staff are doing a great job of engaging residents in meaningful activities.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“DCS offers great training programs and great support for instructors.”

“The DCS course materials and content are well-prepared and immediately applicable.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Since we are better prepared to determine (and focus on) each person’s best ability to function, activities, programs, and approaches are more relevant and prevalent! Each resident’s quality of life is improved as dignity and ability are increased through these approaches.”

“I’ve been teaching CPI since the 1990s and the program has consistently been well received with good evaluations over all these years.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The Prepare Training® program is an excellent course. If your organization will fund it, do it.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Staff feel empowered with the knowledge they’ve gained from the course. Customers notice this and feel safer.”

“This training is thorough and provides exercises that depict scenarios that often happen in the workplace.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“By establishing a threshold of tolerance and control of emotional responses to controversy, CPI has supported a more cohesive workplace.”

“I have conducted this training for our NYC Department of Health and Mental Hygiene (DOHMH) Health Department Bureau of STD Prevention and Control (BSTDC) staff at 5 out of 8 of our clinics. The staff enjoy the training and were happy to discuss specific incidents where prior knowledge of CPI would have helped.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training has made a difference for us with increased confidence.”

“DCS has given us the ‘blueprint’ for best practice in memory care. REM Heritage is quickly becoming known as a provider in Wisconsin that supports individuals with Alzheimer’s or other related dementia that other facilities aren’t able to support due to those individuals’ challenging behaviors. We have been able to support them safely and have seen a decrease in challenging behaviors.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Our data shows that DCS has been instrumental in decreasing our restraint rates in the Behavioral Health Units. Dementia Capable Care training has given our staff appropriate and timely care approaches for our patients. This has improved care delivery and decreased aggressive behavior.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Utilizing the concepts of DCS has given staff confidence in their care approaches to improving the quality of life of our patients and decreasing their own stress when caring for those individuals with varying stages of dementia. DCS has also empowered staff to attempt care approaches consistent with the patient’s best ability to function.”

“Slowly but surely our whole hospital community is integrating CPI into their daily toolkit.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI has made a difference for us in that we now have a common language and have created a community that is responding appropriately, safely, and efficiently to provide patient and staff wellness, safety, and care at all times.”

“The Nonviolent Crisis Intervention® course helps us keep in compliance with training requirements. All the resources CPI offers are helpful too.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“With CPI training, our staff feel like they have the necessary tools to intervene when a patient is not in control by setting limits and by de-escalating the patient and their family. Staff also share that they feel like they have the confidence and the permission to do these things.”

“I’m a licensed psychiatric technician. I have 39 years in forensics and community mental health. I taught Management of Assaultive Behavior for 22 years in the California state hospital system. CPI is more community based and focused on the avoidance of hands-on interventions. CPI fits nicely with the concept of knowing your patients and being able to identify early escalation. CPI meets the objective of reducing physical and mechanical restraint occurrences and the duration thereof. The training encourages dignity and independence of patients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With the internalization of nonviolent de-escalation, staff are more likely to teach patients. That is, staff verbalize CPI theory and use the concepts to work with patients to develop self-intervention techniques. Used in concert with cognitive behavioral concepts, patients are more equipped to identify, measure, and predict where their behaviors will take them and the responses they might expect from peers, public, and staff.”