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Crisis Prevention Institute Case Study

Pioneer Library System (Oklahoma) and the Prepare Training® Program – Leon Sugg

Introduction

This case study of Pioneer Library System is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“After working in law enforcement for twenty-five years, CPI helped me to become more compassionate in dealing with the public.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Since using CPI de-escalation techniques, our staff have developed more confidence in dealing with situations that could have easily gotten out of control.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Reduce injuries and liability
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as a library

Results

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques
  • Improved staff skills and confidence by 75—99% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Reducing workplace violence
    • Reducing injuries and liability
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Organization Profile

Organization:
Pioneer Library System

Industry:
Cultural Institution

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Leon Sugg, Security Coordinator, Pioneer Library System
Validated
  Published: Aug. 22, 2016   TVID: 791-E3D-DEF




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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