TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

City of San Antonio (Texas) and the Prepare Training® Program – Michael Howdyshell


This case study of City of San Antonio is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has provided me as an Instructor and our staff attending the training with worthwhile tools and techniques to not only recognize signs of a conflict, but to deal with the situation through de-escalation techniques.”

“I think the CPI training curriculum is prepared far differently from other trainings that I have attended.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”


  • Sought CPI training to:
    • Reduce disruptive incidents
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Use Case

  • Categorizes their organization as a library


  • Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Improving customer and employee interactions
    • Improving staff skills and confidence

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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