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Crisis Prevention Institute Case Study

Arkansas Department of Parks and Tourism and the Prepare Training® Program – John Latch

Introduction

This case study of Arkansas Department of Parks and Tourism is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as government/public service

Results

  • Improved staff skills and confidence by 25—49% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Organization Profile

Organization:
Arkansas Department of Parks and Tourism

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

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Crisis Prevention Institute

Source: John Latch, Security Professional, Arkansas Department of Parks and Tourism
Validated
  Published: Aug. 22, 2016   TVID: 625-A0F-37F




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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