TechValidate Research on Crisis Prevention Institute

320 TechFacts – Page 1 of 11


Crisis Prevention Institute Customer Statistic

Majority of surveyed organizations who retrained every 6 months have reduced challenging / disruptive student behaviors by 25—50% or more since implementing CPI de-escalation techniques.

90%

Crisis Prevention Institute Customer Statistic

Reduce Worker Comp by Half

As a result of implementing CPI techniques, 40% of surveyed behavioral healthcare organizations reduced worker compensation claims by 50% or more.

Crisis Prevention Institute Customer Statistic

95% of CPI Customers Agree:

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

95%

Crisis Prevention Institute Customer Satisfaction Rating

CPI Supports Our Mission

Thomas Helm, a Security Professional at Sutter Health, recommends CPI because:

Nonviolent Crisis Intervention® training works well at our institution. The core philosophy fits with our mission.

Crisis Prevention Institute Customer Statistic

98% of Memory Care Organizations Agree:

“DCS improves staff skills in promoting positive behavioral responses with clients.”

98%

Crisis Prevention Institute Customer Statistic

97% of Correctional Facilities Agree:

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

97%

Crisis Prevention Institute Customer Statistic

73% of Dementia Care Customers Agree:

“DCS gives our facility a competitive edge which yields a solid marketing advantage.”

73%

Crisis Prevention Institute Customer Statistic

CPI Can Help Your Hospital

94% of healthcare organizations agree:

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

94%

Crisis Prevention Institute Customer Fact

CPI + PBIS = Success

“Nonviolent Crisis Intervention® training supports PBIS in schools and provides the de-escalation and intervention techniques that school personnel need on a daily basis.”

“As a result, our instructors are more confident in dealing with difficult behaviors. We’ve reduced those difficult behaviors by 40–49% and we’ve decreased the use of physical restraint and seclusion by 75–99%.”

Crisis Prevention Institute Customer Fact

Positive Results

DC Foster, a Behavioral Health Intervention Specialist and a Master Level CPI Certified Instructor at Arizona State Hospital, says:

“CPI improved staff de-escalation skills improved overall safety, and has become ingrained in our training.”

Crisis Prevention Institute Customer Fact

ROI on CPI at Arizona State Hospital

We’ve achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing staff turnover
  • Improving staff skills and confidence
  • Improving the day-to-day interactions of our line staff with our patients
  • Building the skill sets necessary for developing and maintaining rapport with patients and creating positive relationships
  • Cooperatively establishing a culture of safety, respect for one another, and open and honest communication

Crisis Prevention Institute Customer Testimonial

CPI & Trauma-Informed Care

The Nonviolent Crisis Intervention® program is top-notch. Our staff are more confident on the job now. They have learned real skills that help them interact with our clients. The Trauma-Informed Care component has given them a better understanding of why our clients behave the way they do. It also shows them that as staff, we must have positive connections with our clients, offer them safety, and teach them impulse control.

Lisa Johnson, Prevention Educator, Lee County Youth Development Center

Crisis Prevention Institute Customer Satisfaction

92% of surveyed CPI customers are likely to recommend Crisis Prevention Institute.*

92%

Crisis Prevention Institute Customer Statistic

97% of CPI customers agreed with the following statement:

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Crisis Prevention Institute Customer Statistic

82% of Certified Instructors Agree:

The Nonviolent Crisis Intervention® program’s enhanced content has helped them, their staff, and their organization. For example:

  • “My trainings are more relevant for more staff.”
  • “I’m able to train more staff.”
  • “Staff have more risk assessment skills.”
  • “Staff have more disengagement skills.”
  • “Staff have more skills to reduce restraint use.”
82%

Crisis Prevention Institute Customer Statistic

95% of Schools Agree:

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

95%

Crisis Prevention Institute Customer Fact

Marian Regional Medical Center – Dignity Health, Santa Maria, CA

Security officer Eriberto Calderon provides CPI refresher training to staff every 6 months.

Crisis Prevention Institute Customer Satisfaction Rating

24 Years of Success With CPI

Paul Zang, an academic advising and disability services coordinator at Baker College, recommends CPI because:

I’ve been teaching CPI since the 1990s and the program has consistently been well received with good evaluations over all these years.

Crisis Prevention Institute Customer Fact

The J. Paul Getty Trust – California: Stefanie Scott

“[With the Prepare Training® program], our staff maintains a more aware, objective, and professional attitude when responding to an agitated individual (staff, visitors, contractors). Staff respond nonjudgmentally and do not assume anything, [reminding each other], ‘It’s not about you. Who knows what happened before the visitor came here.’”

As a result, they achieved return on their investment with CPI by:

  • Reducing disruptive incidents
  • Reducing workplace violence
  • Reducing injuries and liability
  • Improving customer and employee interactions
  • Improving staff skills and confidence by 75—99%

Crisis Prevention Institute Customer Testimonial

Medium Enterprise Health Care Company (Virginia) and Dementia Capable Care Training

I have completed the Certified Instructor training in the Dementia Capable Care program and have found it to be very accurate, well laid out, and user-friendly. I have recommended CPI to colleagues.

DCS has improved staff understanding and awareness of dementia and the reasons behind some of the behaviors. They are learning how to implement skills to address behaviors but changing a culture takes time and man-power.

Nurse, Medium Enterprise Health Care Company

Crisis Prevention Institute Customer Testimonial

Medium Enterprise Health Care Company (Mississippi) and Dementia Capable Care Training

The training is excellent and the follow-up support has been fabulous as well. The training we can provide our staff through DCS raises our standards in the care we provide. DCS has shown the staff ways to engage with our residents based on their cogitative levels. The staff were always asking what they could do with the residents and now that they understand their cogitative levels, activities are more meaningful and bring out their best abilities to learn.

Administrator, Medium Enterprise Health Care Company

Crisis Prevention Institute Customer Satisfaction Rating

Medium Enterprise Health Care Company (Massachusetts) and Dementia Capable Care Training

An Occupational Therapist of a medium enterprise health care company would recommend DCS because:

The training offers interactive, helpful courses. DCS also improved staff communication skills, offered helpful strategies to use with patients, and improved our understanding of patients.

Crisis Prevention Institute Customer Testimonial

Small Business Professional Services Company (Colorado) and Dementia Capable Care Training

DCS offers excellent training. It increases staff skill levels and helps us provide better services for our clients.

Social Worker, Small Business Professional Services Company

Crisis Prevention Institute Customer Fact

ROI With CPI at California Pacific Medical Center

Sutter Health’s California Pacific Medical Center achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Improving staff skills and confidence

“This program works well at our institution,” says security officer Thomas Helm. “The core attitude fits with our mission, and our security staff especially appreciate the added skills.”

Crisis Prevention Institute Customer Fact

ROI with CPI in California

The County of Santa Barbara’s Alcohol, Drug, and Mental Health Services has achieved return on investment with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing liability
  • Improving staff skills and confidence

Crisis Prevention Institute Customer Fact

Educational Institution – Mississippi

An educational institution reduced the use of force by over 50% since implementing CPI techniques.

“It made staff and clients safer.”

Crisis Prevention Institute Customer Testimonial

Nonprofit – Nevada

“I think CPI training gives staff the tools to handle crisis situations in a way that preserves relationships and reduces trauma for everyone involved. Some of the skills taught in the class have even been helpful in non-crisis situations.”

CPI improved overall safety and has become ingrained in their training.

Crisis Prevention Institute Customer Testimonial

Children’s Aid Society of Cape Breton-Victoria – Nova Scotia

“I believe CPI training gave staff more confidence and gave them some new skills with intervening in a crisis or a potential crisis situation.”

Children’s Aid Society of Cape Breton-Victoria achieved ROI with CPI by meeting regulatory compliance and improving staff skills and confidence.

Crisis Prevention Institute Customer Satisfaction Rating

Nonprofit – North Carolina

An educator of a nonprofit would recommend Crisis Prevention Institute because:

I really like the Nonviolent Crisis Intervention® training and think it has information and strategies that could be applied in so many areas.

I find myself referring to it more often the more familiar I become with the material.

Crisis Prevention Institute Customer Satisfaction Rating

Federal Government – Wyoming

A therapist of a federal government agency would recommend Crisis Prevention Institute because:

CPI is very helpful, and their focus is on safety and welfare.

The staff’s emphasis on de-escalation has improved greatly since training.




More Research on Crisis Prevention Institute