TechValidate Research on Crisis Prevention Institute

“CPI instilled confidence within our staff to know how to respond to disruptive individuals and de-escalate crisis situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides very comprehensive material, with variations that fit most situations. Also, the customer service is phenomenal!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI programs provide positive ways to deal with difficult situations, especially for us as an agency that avoids the use of punitive/coercive methods for safety and behavior compliance.”

“CPI saved my job and possibly my life. My library branch was overrun with people conducting criminal activity. They were stealing, fighting, performing sex acts, you name it and they were doing it. CPI gave my organization and me as an individual a framework to start from.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“After implementing CPI training, everyone feels safer.”

“I believe in CPI’s methodology!”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“The heightened awareness raised during refresher sessions with staff has provided them with the renewed confidence in recognizing and managing escalating behaviors, then applying appropriate interventions.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“The skills learned from CPI training give employees confidence to meet the daily challenges of public service.”

“As an Instructor and a participant, I have seen the methods and techniques of CPI work in real life.”

“CPI training has been a valuable training for our staff, and it would be an asset to other libraries.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“After implementing CPI training, our staff are more consistent in interactions with customers, and don’t show favoritism. They are more confident when they have to address a customer who is misbehaving and customers are respected, even if we have to ask them to leave. "

“CPI training is an important training for both workers in the office and in the field.”

“Our staff are required to respond to ‘crisis’ situations, and this training provides clear examples of the responses required.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training has provided our staff with new techniques and skills to deal with difficult people and situations. Supervisory staff can be reminded to use the techniques when they handle staff-to-staff situations and field staff can receive the same reminders for dealing with situations with the public.”

“CPI has given us a common language to address interactions and situations that affect us all.”

“CPI training is a great way to attain information and reteach it to other organizations.”

“CPI training is a financially viable way to provide extensive training to our entire organization, which is crucial for a nonprofit.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has provided staff and volunteers with more confidence to deal with potential issues and has reassured them that we take their safety and our reputation seriously.”

“While we haven’t had any incidents of workplace violence, the nature of our work can be polarizing and the general public can potentially be aggressive when they disagree. CPI gives essential skills to defuse potentially volatile situations before they can escalate.”

“There is definitely a noticeable increase in confidence when dealing with disruptive situations at our library.”

“CPI has improved our staff de-escalation skills, overall safety, and has become ingrained in our training.”

“This is good training that’s common-sense based.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved our staff confidence levels.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides usable information that is relevant in today’s workplaces.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides us with skills, which in turn creates confidence in working with difficult individuals.”

“CPI is a very good, informative, and educational organization.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The training from CPI is an added tool to use when dealing with challenging people.”

“CPI training has changed the way that our agency functions with youths’ behaviors. In years past, potentially harmful restraints and seclusion rooms were used. Now, due to the training, we’ve found that verbal de-escalation tactics are enough to calm the youth 98% of the time.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“After implementing CPI training, our staff are finding it easier to handle the youths’ behaviors and can effectively use verbal de-escalation.”

“CPI’s support is amazing! Anytime I have a question it is answered quickly and with knowledge and care.”

“You can also apply these crisis prevention methods to your everyday life!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has given our staff the confidence and tools to build better reporting with our clients, which in turn makes everyone happy!”

“It is great to be able to have that support at your fingertips. Everyone from CPI support services has been very helpful.”

“We use CPI here at youth track. We love the verbal part of the Nonviolent Crisis Intervention® program and since using CPI we have reduced the amount of physical restraints by 75%.”

“Our clients respond well to this program!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“After implementing CPI training, our clients and staff have formed a stronger bond and are able to work together effectively.”

“I love the Instructor Services. They have helped me in every question, big or small, that I have ever had.”

“After implementing CPI training, our staff are more knowledgeable and empowered with resources and information!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training teaches how to respectfully handle and prevent potentially dangerous situations in the safest way.”

“CPI allows staff to stop and think before reacting to a crisis. It also allows us to talk more and process with our clients.”

“It’s safe and the techniques really work.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has made a difference in the lives of our staff and clients by providing a safe and less hostile work environment.”

“CPI training makes our staff more aware and alert to signals given by upset clients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The Crisis Prevention Institute has served in protecting associates and patients from injuries, and has been an awesome resource for teaching and promoting safety in a number of ways. I am honored to be part of an awesome team!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has empowered our organization to live up to our standards of caring for life by providing the best Care, Welfare, Safety, and Security for all.”

“CPI has made our staff more confident and comfortable with dealing with agitated patients.”

“This is excellent training.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has made a difference in the lives of our staff and clients by building confidence and understanding of good decision-making skills.”

“The de-escalation skills that CPI teaches are valuable.”

“Our staff use CPI de-escalation techniques every day in their work and personal lives.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has improved our de-escalation skills and taught our staff how to identify crisis situations and act quicker and safer.”

“Nonviolent Crisis Intervention® training is an excellent program!”

“CPI really listens to the concerns from participants and makes adjustments to adapt for needed changes.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The expanded resources and instructional guides with samples are very beneficial in bringing life to the concepts being taught.”

“CPI training provides our staff with the confidence and skills to improve their relationships and interactions with clients for better outcomes.”

“We use Nonviolent Crisis Intervention® training at our school. It’s essential!”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Because of an increase in direct instruction time, CPI training has led to improved student outcomes. (Ex: test scores, student grades, graduation rates, etc.)”

“CPI has made a major impact on our schools. Our staff is trained to de-escalate students and avoid physical interventions. Both staff and students feel safer.”

“CPI has been so beneficial to me, my coworkers, and the clients we serve.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Because of an increase in direct instruction time, CPI training has led to improved student outcomes. (Examples: test scores, student grades, graduation rates, etc.)”

“CPI training has given me the opportunity to find additional resources that assist in understanding the information being taught.”

“After implementing CPI training, I have more staff sharing their experiences about being able to verbally de-escalate more effectively.”

“CPI training provides safe and effective strategies to de-escalate crisis situations.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Because of an increase in direct instruction time, CPI training has led to improved student outcomes. (Examples: test scores, student grades, graduation rates, etc.)”

“With CPI, I’m able to instruct better based on my excellent support and education. Re-education and refreshers are built into daily practice.”

“CPI provides our staff with confidence to de-escalate a crisis.”

“Nonviolent Crisis Intervention® training is the best and most thorough training for addressing and managing behavior!”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Because of an increase in direct instruction time, CPI training has led to improved student outcomes. (Examples: test scores, student grades, graduation rates, etc.)”

“I believe that our staff/student relationships are more positive, respectful, and professional due to CPI training.”

“I am a Certified Instructor in CPI. I think that CPI does a great job at emphasizing and addressing how to de-escalate and/or avoid the crisis situation altogether.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has been extremely helpful and supportive in addressing any questions, concerns, or issues as they arose.”

“After implementing CPI training, our staff are much more confident and competent in addressing crisis situations. Staff have become much more self-aware of their own behavior and are much better at using the CPI Crisis Development Model to, at the very least, not further escalate crisis situations. Staff are much more hands-off in their approach to students.”

“I have seen firsthand over many years how the CPI training has improved the school climate and has given confidence to those working with challenging students.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”

“I have forwarded several of CPI’s informative emails to my staff as ongoing refreshers of how the training applies in their everyday work with kids. We use this information during refresher workshops too.”

“We were a small school with a well-meaning staff that did not initially understand the Integrated Experience concept. Once CPI training techniques became ingrained in the staff, annual restraint numbers went from the mid-teens per year, many of which may have been preventable, to one or maybe two per year!”

“I am passionate about developing relationships with students, so de-escalation can positively occur and physical restraint will not be necessary, as it has not been necessary in our facility.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (Examples: test scores, student grades, graduation rates, etc.)”

“CPI allows our staff to promote positive attitudes and safety plans for students and staff.”