Introduction
This case study of Executive Office of the State of North Carolina is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
This case study of Executive Office of the State of North Carolina is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training has improved my organization’s HCAHPS score.”
“The first approach is not to put hands on, which is a big change for us. Trying to de-escalate the patient is now the first attempt and it usually works.”
“If we have questions about anything, our appointed person makes a call to CPI and finds out what we need to know.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of Executive Office of the State of North Carolina is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training has improved my organization’s HCAHPS score.”
“CPI helps me sharpen my communications skills. De-escalation is the key to showing clients that you are concerned about them and their feelings.”
“CPI training allows staff to work as a team in order to solve problems with our clients and to give them choices.”
“I love CPI because it shows you how to look, listen, and learn; we’ve learned how to communicate more effectively with our clients and the key objective is giving them time to process the information.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of a state & local government is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training has improved my organization’s HCAHPS score.”
“With CPI, our staff feels safer and our clients feel very safe because they are able to verbalize to TRT their emotions.”
“The training I have received from CPI has been very instrumental in my daily life.”
“After implementing CPI’s program, we have been restraint free. Seclusion has greatly reduced over the past few years as well.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of Executive Office of the State of North Carolina is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”
“CPI training has improved my organization’s HCAHPS score.”
“CPI has taught us great de-escalation skills which are nonharmful and less hands on.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of R.J. Blackley Center is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“Our staff have become more confident after using CPI and have a greater understanding of clients and their needs.”
“The CPI training is very informative and works if applied correctly.”
“Our staff are more alert to arising situations and more confident in their ability to handle a situation.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of a state & local government is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“CPI training has improved my organization’s HCAHPS score.”
“CPI refreshers challenge staff to learn from past experiences. It also challenges their actions in response to difficult clients.”
“CPI provides healthcare providers with the necessary tools to deal with challenging clients in a safe manner.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of UNC-Rex Healthcare,Inc is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“Care, Welfare, Safety, and Security has become a root mindset.”
“In today’s world, social climate, and unpredictable possibilities; CPI is paramount!”
Sought Nonviolent Crisis Intervention® training to:
This case study of Elgin School District U-46 is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“In the first year of implementation, we reduced incidents of assault on staff by 90% through a strategy on how to effectively break up fights. Since then, assault on staff has remained low. Our out-of-school suspensions have been reduced by 75% over 5 years. Our fights continue to decrease year after year.”
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”
“Instructor Services reduces my anxiety, provides the services I need in a pinch or even when I plan (lowering my anxiety), and provides advice or resources to improve my service delivery. "
“CPI training has brought a great deal of stability for our 5000-person staff in dealing with agitated and escalated behavior. CPI also offers more in-depth courses in bullying, trauma-informed care, fights, school bus safety, and more. CPI is one solution, consistent, reliable, evidence-based, and provides an initiative for our staff to begin using these techniques the day after training was conducted.”
Sought Nonviolent Crisis Intervention training in order to:
This case study of LAFAYETTE PARISH SCHOOL BOARD-LAFAYETTE is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”
“Unfortunately, there are no college courses which teach one how to deal with escalating behaviors and risky behaviors, This program should be a requirement for all people going into the education profession.”
“No matter what time of day or evening, a question might arise and there is always someone to assist or answer or help us problem solve.”
“CPI training is the best methodology to prevent acting-out behaviors before they can occur and when they do occur the training allows you to de-escalate students and allow them to keep their dignity.”
Sought Nonviolent Crisis Intervention® training in order to:
Has gone through the following CPI advanced training program:
This case study of Rialto Unified School District School Facilities Corporation is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”
“CPI has helped in developing new training standards using new methods and different alternatives in dealing with children with special needs.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of Springfield Public School District 186 is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“I use the online resources. Those are valuable when confronted with questions from participants during training.”
“I teach students with challenging behaviors in a special education classroom. Using CPI and demonstrating its effectiveness has allowed other teachers to understand there is more to CPI than ‘restraining kids.’”
“I have been CPI certified for 17 years and can honestly say that I have used it almost every day. It keeps me grounded when I’m working with my students. It helps me focus on the needs of my students when they exhibit negative or anxious behaviors.”
Sought out Nonviolent Crisis Intervention® training in order to:
This case study of HCA Healthcare, Inc. is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training has improved my organization’s HCAHPS score.”
“I believe that our staff have more confidence in approaching situations that could be explosive.”
“I believe the customer support of CPI has helped achieve confidence in interacting with our patients.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of Arizona Department of Health Services is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills and overall safety. It has become engrained in our training.”
“CPI’s program and materials have enhanced our staff’s competency-based training and interventions for both de-escalating and diffusing intimidating, aggressive, violent behavior, and other risk behaviors evidenced by our population. CPI’s training remains the #1 intervention model used by our state hospital and is hard-wired into our crisis response protocol.”
“With an ongoing, ever-evolving, dynamic, principals-based design, CPI training’s inherent adaptability and customizable levels of intervention permit the widest range of safe, nonharmful interventions and approaches possible, true to their philosophy of care, welfare, safety, and security.”
Sought Nonviolent Crisis Intervention® training to:
This case study of County of Cascade is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“One of the benefits is providing skills in listening and patience. Youth just need to be heard and want someone to listen. Allowing staff the time (skill) in proper listening and the patience to take the time has eliminate a lot of turmoil with in the facility. Restatement of what the youth is saying has also been effective, interpretation is key.”
“Nonviolent Crisis Intervention® training has benefited us greatly and more companies should use the techniques. These techniques can be used not only in the work field, but in everyday life.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their environment as a juvenile corrections facility.
This case study of Williamson County Juvenile Services is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“Staff learn a higher level of communication with the clients which has improved over the years.”
“Helpful supports include webinars, updates, and new methods.”
“It works.”
Sought Nonviolent Crisis Intervention® training to:
This case study of a state & local government is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“It is very helpful in dealing with the kids and teaching others.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their environment as a juvenile corrections facility.
This case study of UNO Charter School Network is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time (for instance, test scores, student grades, graduation rates, etc.).”
“The documentation system saves time and the online manuals are available anytime.”
“We are more prepared to support our students in crisis.”
“The program works.”
Sought Nonviolent Crisis Intervention® training to:
Reduced challenging/disruptive student behaviors by 50—75% since implementing CPI de-escalation techniques.
This case study of Beacon School, Roi S. Wood Campus, Joplin Schools is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“Because of the advanced training I have received, I have been able to effectively teach the program to a wide variety of teachers who work with a wide variety of behavioral challenges. Being able to demonstrate CPI is a positive behavior support in itself has been powerful.”
“Our staff use CPI de-escalation techniques every day. There is truly no way to quantify the number of crises that have been avoided due to the use of CPI but it changed my professional practices and attitudes many years ago and I consider it a privilege to share that fact during nearly every instructional session I have. "
“I truly believe that CPI provides structure and techniques for ALL school personnel to use with students.”
Sought Nonviolent Crisis Intervention® training to:
This case study of a small business non-profit company is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“CPI has improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“CPI has given our staff more confidence and ability which results in more security and safety for the clients.”
“CPI has great and timely support as well as excellent and quality customer service.”
This case study of Child Focus, Inc. is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“CPI has given our staff the confidence to go into a crisis with a plan and an expected positive result.”
“CPI has developed their curriculum as times change and have adapted their teaching models to best meet the needs of the staff using it.”
“CPI works!”
This case study of a non-profit is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
“CPI has improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“The staff have stated that they feel more comfortable on shift while working with individuals with behavioral issues. This also helps the individuals feel safe when they’re in a crisis (and afterwards).”
“I feel it’s important to know how to de-escalate a situation early in order to prevent it from becoming a crisis situation. This is important in all aspects of life and daily routines, not only in a work setting.”
“I feel more confident in all areas of my life and feel I have the knowledge to use CPI in any crisis situation I come across. Where I am constantly talking and teaching CPI, I am more aware of my surroundings at work as well as outside of the workplace. I feel that at my organization CPI helps build a good relationship between staff and individuals.”
This case study of Wisconsin Public Schools is based on a September 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“Using CPI training has led to improved student outcomes because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“Instructor Services is always available to help with any issues we have that come up.”
“The Nonviolent Crisis Intervention® program has helped staff de-escalate situations far more often than before we had the training. For students we have a safer environment.”
“CPI has helped us a great deal with changing the culture in our district.”
Sought Nonviolent Crisis Intervention® training to:
Reduced challenging and disruptive behaviors by 93% since implementing CPI de-escalation techniques.
This case study of South Central Ohio Educational Service Center is based on a September 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“In my own building, we may restrain one time, if any, during a school year. We rely heavily on de-escalation techniques to reduce challenging and disruptive behaviors.”
“I have always been able to get my questions answered in a timely manner and everyone in CPI’s Support Services has been supportive of my needs and willing to assist.”
“Through staff consistently using the techniques, students know what to expect from staff, which reduces confusion and helps our students feel safe and secure in knowing how teachers respond.”
“For educators, CPI provides the most valuable tools for classroom management.”
Sought Nonviolent Crisis Intervention® training to:
This case study of Caldwell County Schools is based on a September 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“Our students know that when we respond it will be done with a safe, caring, supportive approach.”
“The Global Professional Instructors who train us are phenomenal! Their knowledge and enthusiasm sets the standard for us. I have always appreciated their direct support and assistance (in person, through email, in the Instructor Community on Yammer) to figure out how to handle crisis situations.”
“CPI has made a difference for our staff and students in that our students know that when they’re having a difficult moment, we will do everything we can to support them in calming down and turning it around.”
Sought Nonviolent Crisis Intervention® training to:
Reduced challenging and disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
This case study of Santa Ana Unfied School District is based on a September 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“Our staff have greater confidence in working with troubled youth.”
“The support has been great! Every time I needed anything, CPI Instructor Services has been friendly and available.”
“CPI has made a difference in the lives of our school’s staff and students in the relationship-building.”
Sought Nonviolent Crisis Intervention® training to:
Reduced challenging and disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
This case study of Pike County Agency for Developmental Disabilities is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“The information regarding verbal intervention is extremely helpful to staff.”
“Using the skills taught in CPI makes our staff more responsive to the emotional needs of those we support. CPI helps us build trust with those we support, and the improved relationships have a positive impact on day-to-day interactions.”
This case study of Michigan Public Schools is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved both staff de-escalation skills and overall safety. It has become engrained in our training.”
Sought Nonviolent Crisis Intervention® training in order to:
This case study of Lowell General Hospital is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“The staff attitudes and approaches we teach in CPI for responding to the different levels of crisis behavior have been adopted by my organization, and have fundamentally changed the way we intervene with all populations of low, moderate, and high-risk patients, and have led to significantly safer outcomes across the board.”
“I mainly benefited from outstanding instruction at my initial Instructor Certification Program back in 2005, and again at my Instructor development certifications.”
“CPI is the foundation of all our security officer training. Adopting the CPI principles of crisis de-escalation and intervention has allowed us to manage behavior without ever judging the person. All of our staff realize they are seldom, if ever, the cause of the acting-out behavior they manage every day. Therefore, they are able to separate and not take it personally, and also treat our patients with dignity, respect, and compassion, even following the worst acting-out behavior and violence. CPI allows us to understand that we are in the second-chance business following crises at the first signs of Tension Reduction. Our outcomes have never been better. Our ED and Med Surge nurses are all certified too and believe in the program. Thank you!!!”
Sought Nonviolent Crisis Intervention® training to:
This case study of Lowell General Hospital is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“Very supportive organization.”
“Awareness, safety, professionalism.”
“Valuable information on de-escalation and safety for staff and patients.”
Sought Nonviolent Crisis Intervention® training to:
Has gone through the following CPI advanced training programs:
Categorizes their healthcare organization as an emergency department.
This case study of Alabama Unified Judicial System is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“The staff talk the residents down and identify what level they are at by using the Crisis Development Model. Staff learn more from the residents now and gain useful information that can be passed on to the court system.”
“I received great training from CPI and I teach with the same enthusiasm that I learned in training. When teaching, you show the staff how it does work.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their environment as a juvenile corrections facility.