TechValidate Research on Crisis Prevention Institute


Case Study: How UNC REX Healthcare, Inc. Reduces Violence and Raises HCAHPS Score

Introduction

This case study of UNC-Rex Healthcare,Inc is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Care, Welfare, Safety, and Security has become a root mindset.”

“In today’s world, social climate, and unpredictable possibilities; CPI is paramount!”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Meet regulatory compliance
  • Reduce workplace violence rate
  • Reduce worker compensation claims
  • Improve organizational culture
  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors
  • Personal enlightenment

Environment

  • Categorizes their healthcare environment as an emergency department.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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