TechValidate Research on Crisis Prevention Institute


Case Study: How HCA Healthcare, Inc. Raised Their HCAHPS Score & Reduced Restraint Use

Introduction

This case study of HCA Healthcare, Inc. is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“I believe that our staff have more confidence in approaching situations that could be explosive.”

“I believe the customer support of CPI has helped achieve confidence in interacting with our patients.”

Challenges

Sought Nonviolent Crisis Intervention® training in order to:

  • Reduce workplace violence rate
  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors

Environment

  • Has gone through the following CPI advanced training program:
    • Trauma Informed Care
  • Categorizes their healthcare organization / environment as behavioral.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI Training.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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