TechValidate Research on Crisis Prevention Institute


Case Study: Executive Office of the State of North Carolina

Introduction

This case study of Executive Office of the State of North Carolina is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI has taught us great de-escalation skills which are nonharmful and less hands on.”

Challenges

Sought Nonviolent Crisis Intervention® training in order to:

  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors

Environment

  • Has gone through the following CPI advanced training programs:
    • Enhanced Verbal Skills
    • Applied Physical Training
  • Provides refresher training to their staff every 12 months.
  • Categorizes their healthcare environment as behavioral.

Results

  • Reduced challenging / disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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