TechValidate Research on Crisis Prevention Institute


Case Study: How Lowell General Hospital Improved Its HCAHPS Score

Introduction

This case study of Lowell General Hospital is based on a August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Very supportive organization.”

“Awareness, safety, professionalism.”

“Valuable information on de-escalation and safety for staff and patients.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Reduce workplace violence rate
  • Improve hospital culture
  • Improve staff confidence in working with challenging patients
  • Improve staff skills in managing behaviors

Environment

Has gone through the following CPI advanced training programs:

  • Enhancing Verbal Skills

Categorizes their healthcare organization as an emergency department.

Results

  • Reduced challenging and disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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