TechValidate Research on Crisis Prevention Institute

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“The staff attitudes and approaches we teach in CPI for responding to the different levels of crisis behavior have been adopted by my organization, and have fundamentally changed the way we intervene with all populations of low, moderate, and high-risk patients, and have led to significantly safer outcomes across the board.”

“I mainly benefited from outstanding instruction at my initial Instructor Certification Program back in 2005, and again at my Instructor development certifications.”

“CPI is the foundation of all our security officer training. Adopting the CPI principles of crisis de-escalation and intervention has allowed us to manage behavior without ever judging the person. All of our staff realize they are seldom, if ever, the cause of the acting-out behavior they manage every day. Therefore, they are able to separate and not take it personally, and also treat our patients with dignity, respect, and compassion, even following the worst acting-out behavior and violence. CPI allows us to understand that we are in the second-chance business following crises at the first signs of Tension Reduction. Our outcomes have never been better. Our ED and Med Surge nurses are all certified too and believe in the program. Thank you!!!”