TechValidate Research on Crisis Prevention Institute

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“As a CPI Instructor and experienced mental health professional, CPI’s de-escalation methods and techniques are very important in our day-to-day care with our patients.”

“CPI training provides our staff with a better awareness of behavior, a better understanding of our patient population, and an extremely better way of making our interactions and treatment of our patients safer.”

“I work on an acute psychiatric unit; CPI is very important in our environment.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training provided our staff with a level of confidence in managing challenging behaviors.”

“Since implementing CPI training to our staff, we’ve been able to provide a safer environment by reducing the rate of restraints, causing a decrease in liability for our organization.”

“I believe in the philosophy of providing the best possible Care, Welfare, Safety, and Security of patients and staff. I believe in using the verbal de-escalation as the main defense in a crisis situation and nonviolent physical interventions as a last resort.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“The use of CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”

“CPI training has made our workplace safer.”

“I have been a trainer for 20+ years and I believe that CPI methods keep people safe. The methods are simple and can be used under the stress of crisis by anyone.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI support is great with following up with our facility to ensure continued education, support, and to influence changes in the program. Along with offering a variety of class schedules to accommodate the staff.”

“CPI training has helped the staff have a better understanding of therapeutic communications as well as feeling more confident in their ability to handle a patient who has escalated.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI as an organization is highly efficient in their interaction with those they serve. They are prompt to assist with any question and have the knowledge and expertise to solve any concern, any time, any place.”

“With CPI’s up-to-date training skills based on current research, staff can easily learn and apply the principles taught within the training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Increased confidence, improved outcomes during behavioral escalation, and reduced restraints.”

“The training is solid and it works.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“We have a greater awareness of how we can escalate a situation and how to recognize the verbal and non-verbal signs that can be used to identify a person who is about to escalate.”

“Our staff have greater confidence in dealing with these situations.”

“It is an excellent course.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“There are fewer accident reports, as well as fewer behavior incident reports, and staff has better interaction skills with those with challenging behaviors.”

“Staff has more tools to work with the clients, which has reduced staff turnover. Staff has stated how much they appreciate the information.”

“Crisis Prevention Institute has great tools to equip staff to work in high stress and low-stress environments, and in a variety of places. The staff is friendly, attentive, and very helpful.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”

“The online tools, electronic presentations, and handouts are vital in my presentations. The tools provide me with attractive and relevant information in a usable format.”

“CPI not only reduces injury, but also sets the tone in all of the environments in which we work. The principles are congruent with our principles as an agency.”

“The program works!”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”

“Susan and the staff have always been very helpful and supportive.”

“CPI has given me the strategies to help students be successful.”

“CPI is tried and true. We have decided to provide the training for all teachers and support staff. All of the preventative elements are now an integral part of our vocabulary and our standard practice.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”

“CPI Instructor Services has helped me, as a trainer, provide consistent, practical leadership for our staff as it relates to developing a culture that meets children where they are at, and nurtures a safe and healthy environment.”

“The common language we use supports consistency building-wide.”

“CPI has definitely helped us, as trainers, work with staff to reduce physical behavior and give staff a better perspective on what causes aggressive or violent behavior and what needs to be done in response.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“The concepts and techniques work. They also allow the trainers to customize the material.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”

“From year 2013–2014, in-school and out-of-school suspensions were reduced by 60%. CPI-trained Behavior Interventionists have been hired in each building that meets with grade level teams weekly.”

“Refresher classes that cover a variety of topics have been helpful in meeting the needs of all buildings. Bus drivers training was a big hit and they have requested more frequent meetings to simply discuss the issues they face.”

“CPI has made a difference for us in terms of a more positive climate for students and staff. We have greater confidence in dealing with difficult students and parents. Our district is recognized as one of the Best Places to Work in Iowa.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Reduction of physical restraint and workers’ comp claims ties in nicely with other EBMH practices like Collaborative Problem Solving and Positive Behavioral Supports, which we also use in our LTCT programs and community programs.”

“1. It is the only protocol that meets our agency needs that is also an Evidence-Based Mental Health Practice that we are required to use in a Medicaid-funded program.
2. It is more therapeutic than other interventions I have been trained in working with kids.
3. It has parallel programs to train our allied team (parents, bus drivers).
4. It is used in the vast majority of higher and lower levels of care as well as in the schools.
5. It is user-friendly and easy to retain information for the average staff member.”

“The concept that there is litigation support in the case of reportable incidents is nicely comforting and its research-based EBMH practice is a huge selling point.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (for instance, test scores, student grades, graduation rates, etc.).”

“As an instructor, I have been able to reach out to my coworkers and collaborate on various ideas, concepts, and techniques that help to better our school.”

“Safety, Safety, Safety! CPI stresses the importance of respect and understanding.”

“I have been using CPI for the past 20 years and find it to be the most effective technique for dealing with difficult students.”

“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI always helps me to see the high level of professionalism that is communicated in the content.”

“CPI allows our staff to reflect on what they do and how they may adapt their response to help change student response.”

“I find that the tools and paradigms CPI provides are applicable in any walk of life. It is not only safe for people to serve others with specific needs but also provides outright solid people skills for life in general.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The training instructors successfully communicate the culture, philosophy, and application of the program. The ongoing support, online materials, videos, and other educational materials keep the skills fresh and evolving.”

“We have seen a huge reduction in seclusion, with periods of 12+ months at times without any. Staff feel more confident in keeping themselves, each other, and clients safe while using the less restrictive approach possible.”

“CPI offers a powerful blend of interventions that fit with our client-centered philosophy. It is supported by accessible materials that meet a wide range of educational abilities. CPI keeps our staff and clients safe and helps build team confidence and mutual support.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (for instance, test scores, student grades, graduation rates, etc.).”

“CPI has great staff Instructors and is very accessible.”

“With CPI we have had more prevention, less reaction, better relationships, and a better understanding of students’ needs.”

“CPI is relevant, thorough, and offers accessible support.”

“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI provides my team and I with a template to access other options to handle crisis.”

“We are better equipped to de-escalate potential crisis situations with the least amount of harm to both patients and staff.”

“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”

“CPI has provided support to me consistently throughout the years.”

“We try to employ a hands-off approach with our patients, which makes everyone feel safe. The care, welfare, safety, and security of our patients, ourselves, and our coworkers is a priority.”

“I have been a CPI Certified Instructor for 16 years and believe it is vital training for all health care / hospital employees.”

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“The training is beneficial in providing the necessary tool and skills.”

“The support is more responsive and more informed.”

“The skills are simple, applicable, and use a common approach to de-escalate a situation.”

“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI helps with crisis prevention.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained into our training.”

“CPI training has led to improved student outcomes because of an increase in direct instruction time (test scores, student grades, graduation rates, etc.).”

“I have been through numerous CPI trainings and have found them all to be beneficial for my professional development. CPI has helped changed the culture at my current school.”

“Through CPI training, we have reduced restraints from 60 last year to only 4 this year.”

“With CPI training, our working environment became more safe and the staff feel more confident in dealing with patients who act out.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With CPI, everything we teach is true and effective.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Because of an increase in direct instruction time with CPI training, student outcomes have improved (test scores, student grades, graduation rates, etc.).”

“CPI has provided us with a consistent and reliable source of information and support.”

“CPI has helped us focus on our intent for helping and guiding our students instead of struggling with them.”

“CPI training is high quality from top to bottom.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained into our training.”

“Because of an increase in direct CPI training instruction time, we’ve experienced an improvement in student outcomes (test scores, student grades, graduation rates, etc.).”

“The services and support that CPI has provided has truly given me confidence that I am a well-informed instructor and has enhanced my ability to instruct others.”

“Our staff feel more confident in handling situations through the CPI training.”

“The training really helps us learn how to deal with very frustrating situations.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI really does help staff build confidence when dealing with aggressive behaviours.”

“The impact was positive because CPI training is mandatory in our establishment in order to ensure everyone’s safety, and it works.”

“CPI has impacted our staff positively as they have the confidence they need to deal with aggressive behaviours.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“I have been able to educate the staff in a more relaxed atmosphere and with relaxation comes the ability to adapt and learn.”

“The training has educated our staff about the many different ways to treat people and it has allowed staff to recognize signs of escalation as well as when de-escalation techniques are most appropriate to implement.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI has good training materials and good customer service. It also has effective methods and an evolving curriculum.”

“With the Blue Card workbooks, it is now much easier to document the training online.”

“The course materials give staff the tools they need to handle potentially violent situations. We are working towards creating a safer workplace for staff and more positive outcomes for clients. The CPI philosophies help us to shape our organization’s vision, mission and value statements.”

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“With CPI, our staff have learned to talk before using a hands-on approach.”