Introduction
This case study of Dignity Health – California is based on an August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
Crisis Prevention Institute Case Study
This case study of Dignity Health – California is based on an August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“By using CPI as our standard, we have the lowest rates of workplace violence in the Dignity Health system.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“The CPI program itself has been very well received by staff, so much so that we are now offering the training to all employees as opposed to only the areas identified as high risk.”
“The CPI training has enabled me personally to deal more effectively with difficult patients, staff, peers, my children, and my spouse. By managing my own behaviors more effectively I am able to better achieve the results I desire.”
Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.
Categorizes their healthcare environment as medical/surgical.
Crisis Prevention Institute Case Study
This case study of HealthSouth Corporation – Alabama is based on an August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI training has taught us how to effectively deal with individuals who have high-risk behavior.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI support has been wonderful. Anytime I call in everyone is so friendly and helpful.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their mental health environment as an inpatient center.
Crisis Prevention Institute Case Study
This case study of HealthSouth Corporation – New York is based on an April 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI training creates a safer environment for everyone.”
“CPI Nonviolent Crisis Intervention training makes individuals more confident in de-escalating crisis situations.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“I think CPI training is a really good thing to have in health care.”
Sought Nonviolent Crisis Intervention® training to reduce their workplace violence rate.
Crisis Prevention Institute Case Study
This case study of HCA Healthcare is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“This training has increased staff confidence, and increased their awareness of their ability to de-escalate patients.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
Crisis Prevention Institute Case Study
This case study of HCA Healthcare – Tennessee is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“Our staff is more confident in de-escalating patients, which results in fewer codes being called and fewer injuries happening to our staff.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as medical/surgical.
Crisis Prevention Institute Case Study
This case study of HCA Healthcare – Tennessee is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI Nonviolent Crisis Intervention training provides confidence in our staff who are directly involved with potentially violent and escalating situations to be able to approach and defuse the situation.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.
Categorizes their healthcare environment as behavioral.
Crisis Prevention Institute Case Study
This case study of IASIS Healthcare – Texas is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“This training makes our staff aware of how to de-escalate situations appropriately.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as an emergency department.
Crisis Prevention Institute Case Study
This case study of Kaiser Permanente – California is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“I think CPI is very efficient and allows us to identify the stages of behaviors and how to support or react to individuals with high-risk behavior.”
“CPI has been very helpful at my facility.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their mental health environment as an inpatient center.
Crisis Prevention Institute Case Study
This case study of Sutter Health – California is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“Our security staff especially appreciate the added skills that they learned from CPI Nonviolent Crisis Intervention training.”
“This program works well at our institution. The core attitude fits with our mission.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as Emergency Department, Medical/Surgical, Behavioral, Outpatient Clinical, and Long-Term Care.
Crisis Prevention Institute Case Study
This case study of Tenet Healthcare Corporation – Texas is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“After implementing CPI training we are able to provide confidence to the staff when handling disruptive behaviors.”
“CPI is a great program that teaches skills that are necessary in my current field.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare organization as a private hospital.
The surveyed company achieved the following results with Crisis Prevention Institute:
Crisis Prevention Institute Case Study
This case study of Tenet Healthcare Corporation – Texas is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“This training gives our staff more confidence and has improved our team collaboration skills.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“CPI Nonviolent Crisis Intervention training is professional, courteous, safe, and accommodating.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as an emergency department.
Crisis Prevention Institute Case Study
This case study of Executive Office of the State of North Carolina is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“CPI training really has helped improve staff confidence.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as a psychiatric facility.
Crisis Prevention Institute Case Study
This case study of Mission Health is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“The program has given us improved teamwork and increased communication skills.”
“CPI is the best-phased intervention for everyone involved. Team approaches.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
Crisis Prevention Institute Case Study
This case study of HCA Healthcare is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“I believe the verbal de-escalation and behavior identification portions that take place in the Crisis Development Model are incredibly useful tools.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“I have heard on numerous occasions that staff attending the CPI classes have more confidence in identifying and managing escalating behaviors.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
Crisis Prevention Institute Case Study
This case study of Oldham County Board of Education is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“I recommend CPI because of the quality of the material and the level at which staff can be equipped to handle crisis situations.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“CPI keeps everyone safer.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their school as a suburban school.
Crisis Prevention Institute Case Study
This case study of Calloway County Schools – Kentucky is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“I have used the CPI program for many years and have served as the trainer for our district for the past three years. The program works!”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“The de-escalation strategies and other skills have provided a better response and reaction when events have arisen.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their school as:
Crisis Prevention Institute Case Study
This case study of Bowling Green Independent Schools, Bowling Green High School is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“I have been very pleased with the quality of instructional training I have received and I believe in the philosophy of the training.”
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”
“I believe that the staff is now able to see that physical restraint is only a last resort and is only a small part of crisis intervention. Staff response and de-escalation techniques are a much greater part.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their school as:
Crisis Prevention Institute Case Study
This case study of Livingston County School District is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI works.”
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes because of an increase in direct instruction time (For instance, test scores, student grades, graduation rates, etc.).”
“The training has made our staff team oriented and on the same page.”
Sought Nonviolent Crisis Intervention® training to meet regulatory compliance.
Categorizes their school as:
Crisis Prevention Institute Case Study
This case study of Providence Health System is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as an emergency department.
Crisis Prevention Institute Case Study
This case study of Telecare Corporation is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“Our staff is more comfortable performing their duties having CPI’s training techniques in place.”
“CPI’s training techniques prove to be highly useful in keeping everyone safe within the workplace environment.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their mental health environment as an outpatient center.
Crisis Prevention Institute Case Study
This case study of Tenet Healthcare Corporation is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“Our staff say CPI’s training gives them valuable tools to protect themselves and patients, and that they can use the skills at work and in their homes.”
“The program is well organized and teaches effective techniques.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as an acute care hospital / trauma center.
Crisis Prevention Institute Case Study
This case study of South Texas Health System is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“CPI’s web-friendly functions allows me to plan my class accordingly and use that information for a target audience.”
“After implementing CPI’s training, staff feels more confident to assist with high-risk behavior patients.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as an acute hospital, all areas of healthcare.
Crisis Prevention Institute Case Study
This case study of Adventist Health System is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI is a very useful tool to complete the total for our patients and staff.”
“CPI HAS improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“CPI has improved staff confidence and thought process during a crisis.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare organization as behavioral.
Crisis Prevention Institute Case Study
This case study of Banner Health is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“This is a great training program for prevention and management of violence in the workplace.”
“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“Staff have improved de-escalation skills.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
Crisis Prevention Institute Case Study
This case study of Universal Health Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“The Crisis Prevention Institute provides the best care, welfare, safety, and security to clients in my immediate care, as well as keeping my colleagues and I safe.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“CPI training keeps us safe and able to de-escalate rather than restrain.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
Crisis Prevention Institute Case Study
This case study of Adventist Health is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“The training encompasses all you need to be safe and to be proactive in your care of patients.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“With each class, I see people adopting the philosophy of using physical involvement with patients as a last resort. It has taken a culture shift from being aggressive to thinking critically about the situation first and planning as a team what is best for the patient’s and the staff’s safety. CPI has helped facilitate that shift in response!”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as an acute care hospital.
Crisis Prevention Institute Case Study
This case study of Universal Health Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI follows the philosophy that people need to be treated with dignity even, and especially when, in a crisis; while at the same time keeping staff as safe as possible.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“CPI instills the confidence and competencies needed to be effective caregivers in the behavioral health world.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
The surveyed company achieved the following results with Crisis Prevention Institute:
Crisis Prevention Institute Case Study
This case study of Baltimore City Public School Systems is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“I believe CPI training should be a universal training for all teachers and any staff who come in contact with the students. Also, it works.”
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI has better-trained staff to deal with escalated children. It has given us a platform for discussions, reduced the number of times a child has to be restrained, and also taught us the importance of decompressing.”
Sought Nonviolent Crisis Intervention® training to improve staff skills in managing student behaviors.
Categorizes their school as an urban school.
Crisis Prevention Institute Case Study
This case study of Albuquerque Public School District is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“Using CPI training has led to improved student outcomes, due to an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”
“CPI staff has made me more confident in my abilities as an Instructor. Knowing that someone is there to answer my questions is wonderful.”
“My teachers are reporting that they are more confident in their skills and have been able to reduce tensions in their classes with ease.”
“I have seen firsthand how CPI training can better an escalated situation.”
Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging student behaviors.
Crisis Prevention Institute Case Study
This case study of HCA Healthcare Inc. is based on an August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
“CPI training improved my organization’s HCAHPS score.”
“I think staff have been more confident in their abilities to maintain control during situations that may have been viewed as risky situations.”
“I felt as though the information covered was either a positive refreshment or was helpfully new.”
“CPI has made a positive impact in our organization.”
Sought Nonviolent Crisis Intervention® training to:
Categorizes their healthcare environment as behavioral.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.