Crisis Prevention Institute Case Studies : Page 19

Crisis Prevention Institute Case Study

St. Dominic Health Services, Inc. – Mississippi

Introduction

This case study of St. Dominic Health Services, Inc. is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI is the most comprehensive and effective crisis prevention training program available. It provides great support and continuing education.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training has increased our staff’s confidence in their ability to provide a safe, therapeutic, and caring environment. It has also given staff an improved understanding of crisis development, along with interventions that are helpful in de-escalation.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

SSM Healthcare System – Missouri

Introduction

This case study of SSM Healthcare System is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“After implementing CPI training, our staff feels more confident when dealing with crisis situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI de-escalation techniques are effective and beneficial.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

BJC Health Care – Missouri

Introduction

This case study of BJC HealthCare is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I feel that CPI is needed to help all people understand how to properly help others in all forms of communication. All relationships are vital in keeping the interaction de-escalated.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI has positively affected the lives of our staff and patients by giving them confidence to know that we are here to help them in the most efficient way possible. Staff has been able to rapidly identify triggers and correctly address our patients from all walks of life.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Use Case

Categorizes their healthcare environment as an outpatient clinical.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Cass Regional Medical Center – Missouri

Introduction

This case study of Cass Regional Medical Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I have had many staff come to me and thank me for the great info they received in the CPI training class.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“I believe this is a great program, full of useful information that can be used in everyday life!”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Raymore Peculiar School District – Missouri

Introduction

This case study of Raymore Peculiar School District is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention training to improve staff confidence in working with challenging clients.

Environment

Categorizes their environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing staff turnover
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

CentraCare Health System – Minnesota

Introduction

This case study of CentraCare Health System is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“Our staff feels more confident in de-escalating crisis situations, which can reduce the rate of physical restraints and seclusions.”

Challenges

Sought Nonviolent Crisis Intervention® training to reduce their workplace violence rate.

Environment

Categorizes their healthcare environment as Emergency Department, Medical/Surgical, Behavioral, Outpatient Clinical, and Long-Term Care.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Saint Mary Mercy Livonia Hospital – Michigan

Introduction

This case study of Saint MaryMercy Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has made a difference in the lives of our staff and patients in that staff engage in less physical contact with patients, and are better able to talk to patients and defuse situations better.”

“The program is helpful and positive.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Borgess Medical Center – Michigan

Introduction

This case study of Borgess Medical Center is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Cherry Street Health Services – Michigan

Introduction

This case study of Cherry Street Health Services is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I am very pleased with the program and customer service. CPI worked with us to adapt the Trauma-Informed Care material to suit our organization, while staying true to CPI’s training.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“For our large organization and multiple specialties, CPI training gives us a common language and understanding of behaviors and how to de-escalate.”

“CPI has helped reduce stigma toward clients who don’t always behave in ways we’d like!”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a Medical, Vision, Dental, Behavioral, SUD, Corrections, Pediatrics, and Pharmacy all in one organization.

Results

Decreased the use of physical restraints and seclusions by 100% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Life Center Inc. – Michigan

Introduction

This case study of Life Center Inc is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI instills confidence, competence, and empowerment to make change for the better.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Improving staff skills and confidence
- Improving quality of life for persons receiving our services

Crisis Prevention Institute Case Study

Franklin Memorial Hospital and Health Network, Maine

Introduction

This case study of Franklin Memorial Hospital and Health Network is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Our organization focuses on the verbal skills of the program, which help us communicate with distraught patients in an effective way.”

“CPI has influenced our staff attitudes toward behavioral patients and helps us have good patient care turnouts.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“I teach the course and use the program content on a daily basis and know that it helps all the employees who take this training.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their healthcare environment as a rural hospital that has an emergency dept, med surge, and behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by reducing injuries.

Crisis Prevention Institute Case Study

Atlantic General Hospital – Maryland

Introduction

This case study of Atlantic General Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training is very valuable. Being a retired police officer, I found this training to be a great substitute to how I would normally work on the street.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to reduce their workplace violence rate.

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by reducing injuries.

Crisis Prevention Institute Case Study

South Shore Health and Educational Corporation – Massachusetts

Introduction

This case study of South Shore Health and Educational Corporation – Massachusetts is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training makes our staff more comfortable and confident with approaching clients with high-risk behaviors.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Mercy Medical Center – Massachusetts

Introduction

This case study of Mercy Medical Center – Massachusetts is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has helped decrease assaults on staff from residents and has helped increase our staff confidence when dealing with escalating patients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term/behavioral care facility.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Louisiana Healthcare Consultants

Introduction

This case study of Louisiana Healthcare Consultants is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI allows our staff to have more empathy for our clients.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Genesis Behavioral Hospital – Louisiana

Introduction

This case study of Genesis Behavioral Hospital – Louisiana is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

University Medical Center New Orleans – Louisiana

Introduction

This case study of University Medical Center New Orleans – Louisiana is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Our Lady of Lourdes Regional Medical Center – Louisiana

Introduction

This case study of Our Lady of Lourdes Regional Medical Center – Louisiana is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI is a very good training program to use when dealing with escalating individuals.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI provides a safer workplace.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Appalachian Regional Healthcare – Kentucky

Introduction

This case study of Appalachian Regional Healthcare – Kentucky is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Our staff are great at using CPI’s verbal de-escalation techniques.”

“CPI training has been a great tool for my employees and me when we’re dealing with escalating situations on a daily basis.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Bourbon Community Hospital – Kentucky

Introduction

This case study of Bourbon Community Hospital – Kentucky is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training provides our staff with confidence and the ability to work together effectively as a team.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

University of Louisville Hospital – Kentucky

Introduction

This case study of University of Louisville Hospital – Kentucky is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training has provided our staff with confidence and improved the safety level of our clients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Rockcastle Hospital & Respiratory Care Center – Kentucky

Introduction

This case study of Rockcastle Hospital & Respiratory Care Center – Kentucky is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“After implementing CPI training, our staff feels more confident with dealing with patients with high-risk behaviors.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability

Crisis Prevention Institute Case Study

Salina Regional Health Center – Kansas

Introduction

This case study of Salina Regional Health Center – Kansas is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI provides our staff with the confidence to de-escalate a potentially violent situation into a more manageable situation for all.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Geary Community Hospital – Kansas

Introduction

This case study of Geary Community Hospital – Kansas is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training has provided our staff with confidence and made them more comfortable in their own skills.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department, med-surg, pt access, lab, doctor’s office, billing/finance office, etc.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Peel District School Board, Ontario: Dale Offen

Introduction

This case study of Peel District School Board – Ontario is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Good program. Simple and straightforward, easy to grasp. Uses a commonsense approach.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Using CPI training has led to improved student outcomes, because of an increase in direct instruction time. (For instance, test scores, student grades, graduation rates, etc.)”

“With CPI, we’ve had a change in culture.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

Reduce workplace violence rate
Improve organizational culture
Improve staff confidence in working with challenging student behaviors
Improve staff skills in managing behaviors

Environment

Categorizes their school as:

An urban school
A rural school
A public school
A special education school

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Presence Health Care – Illinois

Introduction

This case study of Presence Health Care – Illinois is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI and their core values of Care, Welfare, Safety, and Security have improved and enhanced our staff and clients by helping them understand the different behavior levels and appropriate responses. In turn, use of restraints has greatly decreased.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department, medical/surgical, behavioral, and outpatient clinical.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Adventist GlenOaks Therapeutic Day School – Florida

Introduction

This case study of Adventist GlenOaks Therapeutic Day School – Florida is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training has helped our staff professionally de-escalate crisis situations before they can emerge.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“The CPI training program works and is designed to be applicable to a wide variety of settings.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence
- Improving the culture of our organization to promote what I call C, W, S, and S, which is the training’s core philosophy of Care, Welfare, Safety, and Security.

Crisis Prevention Institute Case Study

Swedish American Health System – Illinois

Introduction

This case study of SwedishAmerican Health System – Illinois is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is a program that would benefit all people. One can use the verbal intervention training in everyday life.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI has prepared our staff to be more confident in interacting with patients and visitors as well as each other.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

St. Luke’s Magic Valley Regional Medical Center – Idaho

Introduction

This case study of St. Luke’s Magic Valley Regional Medical Center – Idaho is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I love CPI training content and the way the program emphasizes the use of force as a last resort.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“After implementing CPI training, our staff feels more confident with dealing with aggressive and violent patients.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral health and chemical dependency.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

IWK Health Center, Nova Scotia, Canada

Introduction

This case study of IWK Health Center, Nova Scotia, Canada is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“New staff who have not taken CPI before report positive feedback about how applicable it is to specific clinical treatment areas. This increases staff confidence rather than focusing on building physical intervention competencies.”

Challenges

Sought Nonviolent Crisis Intervention® training to meet regulatory compliance.

Environment

Categorizes their healthcare environment as a tertiary care women and children’s hospital. Women receive services for childbirth/follow-up, pre- and post-natal care, breast health, and gynecological care. Children receive a full spectrum of care from emergency department to various medical inpatient units to medical day clinics to psychiatric care (inpatient, forensic, residential, day treatment, specific care clinics and outpatient clinics).

Results

Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by: Numbers of restraints and seclusion events have decreased. I use CPI as a standard for safe, positive, and respectful patient care when more restrictive interventions are discussed or considered.
Recommends CPI because:
- It’s easy to understand the content.
- It’s easy to teach the content.
- It’s easy to apply the content.
- I have numerous successful personal experiences using the content in real-life events.
- I have seen others have success using the content in real-life events.
- I like the variety of specialized advanced Instructor courses that can be taken to customize teaching options to meet the clinical needs of specific care areas and clients. Ex: ASD, trauma-informed care, developmental delays, disruptive behavior disorders, inpatient acute care, emergency psychiatric care, forensic treatment/rehab, medical interventions, telephone based-treatment programs, home-based treatment programs (1:1 in home), community support/treatment, school-based therapy, and community clinics.
- I have a long history of positive customer service from CPI’s staff and Instructors.
- I always receive support and problem-solving for complex situations.
- The content is adaptable to various physical demands/limitations of caregivers and clients.
- 100% compliant with the Criminal Code of Canada.

TechValidate Research on Crisis Prevention Institute

700 Case Studies – Page 19 of 24

St. Dominic Health Services, Inc. – Mississippi

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

SSM Healthcare System – Missouri

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

BJC Health Care – Missouri

Introduction

Challenges

Use Case

Results

Company Profile

About Crisis Prevention Institute

Cass Regional Medical Center – Missouri

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Raymore Peculiar School District – Missouri

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

CentraCare Health System – Minnesota

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Saint Mary Mercy Livonia Hospital – Michigan

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Borgess Medical Center – Michigan

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Cherry Street Health Services – Michigan

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

Life Center Inc. – Michigan

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Franklin Memorial Hospital and Health Network, Maine

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

Atlantic General Hospital – Maryland