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Crisis Prevention Institute Case Study

Belleville Public Library (Ontario) and the Prepare Training® Program – Shannon Bryan

Introduction

This case study of Belleville Public Library is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“There is definitely a noticeable increase in confidence when dealing with disruptive situations at our library.”

“CPI has improved our staff de-escalation skills, overall safety, and has become ingrained in our training.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as a library

Results

  • Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Organization Profile

Organization:
Belleville Public Library

Industry:
Cultural Institution

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Shannon Bryan, Library Staff, Belleville Public Library
Validated
  Published: Aug. 22, 2016   TVID: 00C-F6F-217




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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