Crisis Prevention Institute West Yavapai Guidance Clinic-Arizona

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Crisis Prevention Institute Case Study

West Yavapai Guidance Clinic – Arizona

Introduction

This case study of West Yavapai Guidance Clinic is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention® training is an excellent program!”

“CPI really listens to the concerns from participants and makes adjustments to adapt for needed changes.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The expanded resources and instructional guides with samples are very beneficial in bringing life to the concepts being taught.”

“CPI training provides our staff with the confidence and skills to improve their relationships and interactions with clients for better outcomes.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health organization as an inpatient center
Provides refresher training to their staff every 6 months

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques
Agree that the enhanced content has helped with the following:
- Their trainings are more relevant for more staff
- They can train more staff now that the content is relevant for more staff
- The Decision-Making Matrix helps their staff analyze the degree, likelihood, and potential outcomes of risk behavior
- The RESPONSE Continuum helps their staff consider how they can best help an individual decelerate when behaviors have potential risk
- The Physical Skills Evaluation Framework helps their staff consider the safety, effectiveness, acceptability, and transferability of any physical intervention

TechValidate Research on Crisis Prevention Institute

West Yavapai Guidance Clinic – Arizona

Introduction

Challenges

Environment

Results

Company Profile

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