Introduction
This case study of Pioneer Library System is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
Crisis Prevention Institute Case Study
This case study of Pioneer Library System is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.
“CPI training has been a valuable training for our staff, and it would be an asset to other libraries.”
“CPI improved staff de-escalation skills, overall safety, and has become ingrained in our training.”
“After implementing CPI training, our staff are more consistent in interactions with customers, and don’t show favoritism. They are more confident when they have to address a customer who is misbehaving and customers are respected, even if we have to ask them to leave. "
This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
More Research on Crisis Prevention Institute