Crisis Prevention Institute Universal Health Services-Virgin Islands

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Crisis Prevention Institute Case Study

Universal Health Services – Virgin Islands

Introduction

This case study of Universal Health Services is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI allows staff to stop and think before reacting to a crisis. It also allows us to talk more and process with our clients.”

“It’s safe and the techniques really work.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has made a difference in the lives of our staff and clients by providing a safe and less hostile work environment.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an inpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Reduced worker compensation claims by over 50% as a result of implementing CPI techniques.
Agrees that the enhanced content has helped with the following:
- Their trainings are more relevant for more staff
- They can train more staff now that the content is relevant for more staff
- The Physical Skills Evaluation Framework helps their staff consider the safety, effectiveness, acceptability, and transferability of any physical intervention

TechValidate Research on Crisis Prevention Institute

Universal Health Services – Virgin Islands

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

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