Crisis Prevention Institute State of South Carolina

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Crisis Prevention Institute Case Study

State of South Carolina

Introduction

This case study of State of South Carolina is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training makes our staff more aware and alert to signals given by upset clients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as a training center.
Provides refresher training to their staff every 6 months.

Results

Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped with the following:
- Their trainings are more relevant for more staff
- They can train more staff now that the content is relevant for more staff
- The Decision-Making Matrix helps their staff analyze the degree, likelihood, and potential outcomes of risk behavior
- The RESPONSE Continuum helps their staff consider how they can best help an individual decelerate when behaviors have potential risk
- The Opt-Out Sequence helps their staff reduce the duration and restrictiveness of physical engagement
- The Physical Skills Evaluation Framework helps their staff consider the safety, effectiveness, acceptability, and transferability of any physical intervention

TechValidate Research on Crisis Prevention Institute

State of South Carolina

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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