TechValidate Research on Crisis Prevention Institute

TechValidate Customer Research Library / Crisis Prevention Institute / Case Studies /

Crisis Prevention Institute Case Study

Telecare Corporation – California: Chad Ryan

Introduction

This case study of Telecare Corporation is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

Share

Embed

Download

“The de-escalation skills that CPI teaches are valuable.”

“Our staff use CPI de-escalation techniques every day in their work and personal lives.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training has improved our de-escalation skills and taught our staff how to identify crisis situations and act quicker and safer.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Reduce workplace violence rate
  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health environment as in-home outreach
  • Provides refresher training to their staff every 6 months

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
  • Decreased the use of physical restraint and seclusion by 100% since implementing CPI training
  • Agrees that the enhanced content has helped with the following:
    • Their trainings are more relevant for more staff
    • The Decision-Making Matrix helps their staff analyze the degree, likelihood, and potential outcomes of risk behavior
    • The RESPONSE Continuum helps their staff consider how they can best help an individual decelerate when behaviors have potential risk

Company Profile

Company:
Telecare Corporation

Company Size:
Large Enterprise

Industry:
Health Care

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Chad Ryan, Case Manager, Telecare Corporation
Validated
  Published: Aug. 22, 2016   TVID: 51B-960-0FB




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Crisis Prevention Institute



© Copyright 2024 SurveyMonkey. All marks used on this site are the property of their respective owners. Privacy Policy Terms of Use