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Crisis Prevention Institute Case Study

Arkansas Department of Parks & Tourism and the Prepare Training® Program – William Strain

Introduction

This case study of Arkansas Department of Parks & Tourism is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“This is good training that’s common-sense based.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved our staff confidence levels.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients

Environment

  • Categorizes their organization as government/public service.

Results

  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Organization Profile

Organization:
Arkansas Department of Parks & Tourism

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

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Crisis Prevention Institute

Source: William Strain, LEO, Arkansas Department of Parks & Tourism
Validated
  Published: Aug. 9, 2016   TVID: A97-9DC-7B8




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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