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Crisis Prevention Institute Case Study

The Public Library of Cincinnati (Ohio) and the Prepare Training® Program – Stevie Causey

Introduction

This case study of The Public Library of Cincinnati is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI is a very good, informative, and educational organization.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The training from CPI is an added tool to use when dealing with challenging people.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce injuries and liability
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as government/public service.

Results

  • Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Reducing workplace violence
    • Improving customer and employee interactions
    • Improving staff skills and confidence

Organization Profile

Organization:
The Public Library of Cincinnati

Industry:
Cultural Institution

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Stevie Causey, Security Professional, The Public Library of Cincinnati
Validated
  Published: Aug. 9, 2016   TVID: BBC-FAF-A27




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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