TechValidate Research on Crisis Prevention Institute


Case Study: University Medical Center New Orleans, Louisiana

Introduction

This case study of University Medical Center New Orleans is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI helps with crisis prevention.”

Challenges

Sought Nonviolent Crisis Intervention® training in order to:

  • Reduce workplace violence rate

Environment

Categorizes their healthcare environment as an emergency department

Results

  • Reduced challenging / disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
  • The enhanced content has helped with:
    • Their trainings are more relevant for more staff.
    • They can train more staff now that the content is relevant for more staff.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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