TechValidate Research on Crisis Prevention Institute


Case Study: How We Boosted Our HCAHPS Score in Our Adult Admissions Unit

Introduction

This case study of Adult Admissions Unit is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“With CPI, our staff have learned to talk before using a hands-on approach.”

Challenges

Sought Nonviolent Crisis Intervention® training in order to help with the following :

  • Management

Environment

  • Has gone through the following CPI advanced training program:
    • Applied Physical Training
  • Provides refresher training to their staff every 12 months.
  • Categorizes their healthcare environment as behavioral.

Results

  • Reduced challenging / disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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