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Crisis Prevention Institute Case Study

Black Hills Works

Introduction

This case study of Black Hills Works is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“There are fewer accident reports, as well as fewer behavior incident reports, and staff has better interaction skills with those with challenging behaviors.”

“Staff has more tools to work with the clients, which has reduced staff turnover. Staff has stated how much they appreciate the information.”

“Crisis Prevention Institute has great tools to equip staff to work in high stress and low-stress environments, and in a variety of places. The staff is friendly, attentive, and very helpful.”

Challenges

  • Sought Nonviolent Crisis Intervention® training to :
    • Reduce workplace violence rate
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health environment as a group home.

Results

Black Hills Works achieved the following results with Crisis Prevention Institute:

  • Agree that the enhanced content has helped with the following:
    • Their trainings are more relevant for more staff
    • They can train more staff now that the content is relevant for more staff
    • The Decision-Making Matrix helps their staff analyze the degree, likelihood, and potential outcomes of risk behavior
    • The RESPONSE Continuum helps their staff consider how they can best help an individual decelerate when behaviors have potential risk
    • The Physical Skills Evaluation Framework helps their staff consider the safety, effectiveness, acceptability, and transferability of any physical intervention

Company Profile

Company:
Black Hills Works

Company Size:
Global 500

Industry:
Transportation Services

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Alecia Apa, Behavior Support Specialist, Black Hills Works
Validated
  Published: May. 25, 2016   TVID: 150-1FC-521




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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