TechValidate Research on Crisis Prevention Institute

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Case Study: Alberta Health Services, Canada

Introduction

This case study of Alberta Health Services is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI has improved staff de-escalation skills, overall safety, and has become engrained in our training.”

“CPI training has improved my organization’s HCAHPS score.”

“CPI provides my team and I with a template to access other options to handle crisis.”

“We are better equipped to de-escalate potential crisis situations with the least amount of harm to both patients and staff.”

Challenges

Sought Nonviolent Crisis Intervention® training in order to:

  • Reduce workplace violence rate
  • Improve staff confidence in working with challenging clients

Environment

Categorizes their healthcare environment as acute inpatient psychiatry

Results

  • Reduced challenging / disruptive behaviors by 20—29% since implementing CPI de-escalation techniques.
  • With the enhanced training content:
    • The Decision-Making Matrix helps staff analyze the degree, likelihood, and potential outcomes of risk behavior.
    • The RESPONSE Continuum helps staff consider how they can best help an individual decelerate when behaviors have potential risk.
    • The Opt-Out Sequence helps staff reduce the duration and restrictiveness of physical engagement.

Organization Profile

Organization:
Alberta Health Services

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Jacey Starner, Nurse, Alberta Health Services
Validated
  Published: Aug. 3, 2016   TVID: 99E-F19-E2F




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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