Crisis Prevention Institute Case Studies : Page 18

Crisis Prevention Institute Case Study

Irene Sunset Manor Avera – South Dakota

Introduction

This case study of Irene Sunset Manor Avera is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Our staff have become more confident in their skills of de-escalating crisis situations.”

“Our patients’ behaviors have become less disruptive in all three areas of our facility, and staff has become more engaged with reading our residents and recognizing ways to de-escalate risky behaviors before they become violent.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Spartanburg Regional Hospital System – South Carolina

Introduction

This case study of Spartanburg Regional Hospital System is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I have been teaching CPI at my organization for the last 10 years. The material that I teach has proven to be effective numerous times – verbal intervention has worked. Without the training, employees would have used skills that may have put themselves and the patients at risk of injury.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“All our staff who have been trained in CPI are now more alert of their surroundings and more focused on the actions and behavior of the patients.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an Emergency Department, Behavioral, Surgical, etc..

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Lifespan Corporation – Rhode Island

Introduction

This case study of Lifespan Corporation is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI provides our staff with the confidence to respond to crisis situations accordingly.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI meets the needs of our establishment.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Royal Ottawa Health Care Group – Ontario, Canada

Introduction

This case study of Royal Ottawa Health Care Group is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“As a trainer, I see the relevance and applicability of the CPI program. I’m happy with the feedback that I receive from our staff, and their appreciation for the tools that they’re learning and how they are effective with the workplace.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI enables our staff to have more confidence when responding to a crisis situation or when involved with an agitated patient. It has also helped us build stronger team cohesion.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Brockville General Hospital – Ontario, Canada

Introduction

This case study of Brockville General Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has developed a great core program and continues to diversify it to meet the needs of individuals.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI provides a solid framework for staff to work within, increasing our confidence and skills in dealing with challenging clients.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an acute care mental health and addictions, crisis team, and emergency department.

Results

Decreased the use of physical restraints and seclusions by 25—49% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Timmins & District Hospital – Ontario, Canada

Introduction

This case study of Timmins & District Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I believe CPI training is effective in keeping my patients, our staff, and me safe. It provides communication and assessment skills to ensure that we are able to de-escalate individuals who have increasing anxiety.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI increased my staff’s ability to safely de-escalate patients with high-risk behaviors, instead of restraining them.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an inpatient mental health unit.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Hillcrest Healthcare System – Oklahoma

Introduction

This case study of Hillcrest Healthcare System is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“I have taught the program for 8 years or more, and it is an excellent program.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI helped improve my communication skills.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Lake Pointe Rehabilitation & Nursing Center – Ohio

Introduction

This case study of Lake Pointe Rehabilitation and Nursing Center is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has given our staff the tools to respond to crisis situations and de-escalate it in a safe manner.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI fosters teamwork and unity.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by 30—39% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Flower Hospital – Ohio

Introduction

This case study of Flower Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“I get great feedback from all coming through the program for the first time.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors
- A forum to interface with security

Environment

Categorizes their healthcare environment as behavioral.

Results

Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Putnam Hospital Center – New York

Introduction

This case study of Putnam Hospital Center, an affiliate of Health Quest, is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“After implementing CPI training, our staff feel more confident and are able to enter into therapeutic alliances earlier.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI offers an excellent summation of understanding human behaviors and how to de-escalate high-risk behavior of individuals.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

West Care Foundation – Nevada

Introduction

This case study of WestCare Foundation is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Nonviolent Crisis Intervention training has helped improve culture and the staff competency levels with clients experiencing anxiety.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The training is well organized and can be tailored to programs. It allows for a continuum of services.”

Challenges

Sought Nonviolent Crisis Intervention training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Avens Community for Seniors – Northwest Territories, Canada

Introduction

This case study of Avens Community for Seniors is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI is a great program that is very useful, and it keeps our staff and our residents in a safe environment. It has also created great discussions in staff meetings for coming up with better strategies to handle the situations we encounter.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“After implementing CPI training, our staff are skilled and more confident in handling escalating behaviors.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training
Agrees that the enhanced content has helped them, their staff, and their organization
Achieved return on investment with CPI by:
- Reducing injuries
- Reducing worker compensation claims
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Veterans Memorial Building Central Zone, NSHA – Nova Scotia, Canada

Introduction

This case study of Veterans Memorial Building-Central Zone, NSHA is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training provided our staff with confidence to de-escalate crisis situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Mental Health and Addictions Concurrent Overnight Program – Nova Scotia, Canada

Introduction

This case study of Mental Health and Addictions Concurrent Overnight Program – Nova Scotia, Canada is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“All our staff are trained to recognize and identify escalating behaviors, and are given the confidence to de-escalate them before they get out of hand.”

“CPI is a very professional organization, with applicable training, and supportive training staff.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Musquodoboit Valley Memorial Hospital – Nova Scotia, Canada

Introduction

This case study of Musquodoboit Valley Memorial Hospital – Nova Scotia, Canada is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has reinforced the skills and confidence levels of our staff when dealing with an escalating situation of potential violence.”

“It is a wonderful program that focuses on preventing and de-escalating violence within the workplace. CPI provides our staff with the tools and confidence to professionally control a crisis situation while ensuring safety for all involved.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as medical / surgical.

Results

Decreased the use of physical restraints and seclusions by 100% since implementing CPI training.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

University of New Mexico Hospital

Introduction

This case study of University of New Mexico Hospital is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training has allowed staff to de-escalate patients quicker, while maintaining a safer environment.”

Challenges

Sought Nonviolent Crisis Intervention® training to meet regulatory compliance.

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability

Crisis Prevention Institute Case Study

Mesilla Valley Hospital – Texas

Introduction

This case study of Mesilla Valley Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training provides safety, confidence, and professionalism.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Our Lady of Lourdes Medical Center – New Jersey

Introduction

This case study of Our Lady of Lourdes Medical Center is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“After implementing CPI training, our staff are able to react and respond to people who are going through crisis situations in a safe and professional manner.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

LRG Healthcare, New Hampshire: Silaty Conde

Introduction

This case study of LRG Healthcare is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI provides great customer service and is very professional.”

“CPI training provides employees with confidence when dealing with escalating individuals.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by reducing liability.

Crisis Prevention Institute Case Study

LRG Healthcare, New Hampshire: John Prickett

Introduction

This case study of LRG Healthcare is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“Nonviolent Crisis Intervention training has made a difference in our staff attitudes and patient management.”

“We have been using CPI training for over 6 years at our facility. We have noticed a decrease in crisis situations that occurs when CPI professionally trained staff are present.”

Challenges

Sought Nonviolent Crisis Intervention® training to:
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Halifax Regional Medical Center – North Carolina

Introduction

This case study of Halifax Regional Medical Center is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training instills confidence and safety within our staff.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Randolph County Schools – North Carolina

Introduction

This case study of Randolph County Schools is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training is a very great resource to use for de-escalation procedures and for the safest restraints. It is simple and has very easy steps to follow.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI has helped us cope and deal with different types of behaviors and use different de-escalation techniques to help students overcome their behaviors.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve organizational culture
- Improve staff confidence in working with challenging behaviors
- Improve staff skills in managing behaviors

Environment

Categorizes their environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraints and seclusions by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

NeuroRestorative Paducah – Brain Injury Rehabilitation

Introduction

This case study of NeuroRestorative Paducah is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI provides great tools for de-escalating crisis situations.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Cherry Hospital, Executive Office of the State of North Carolina

Introduction

This case study of Executive Office of the State of North Carolina is based on a May 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Everyone can take a piece of the information taught in CPI, and use it either in everyday life or on the job. Elements that make up the information give solutions to real-life situations.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI is helping the staff and me have the necessary skills to improve our communication. It is also giving us the skills to aid us in de-escalating situations with clients in confidence that we are doing the best possible solution for the situations.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their healthcare environment as a long-term care facility.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by improving staff skills and confidence.

Crisis Prevention Institute Case Study

Vidant Health of Eastern North Carolina

Introduction

This case study of Vidant Health of Eastern North Carolina is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training is the key to reducing injuries and learning new ways of dealing with the public during a crisis.”

“Great program with plenty of resources! Great Instructor website too.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an emergency department.

Results

Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Cherry Hospital – North Carolina

Introduction

This case study of Cherry Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“We are able to use the training to communicate more effectively with our clients.”

“Nonviolent Crisis Intervention® training is a very good program.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Reduce worker compensation claims
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a psychiatric facility.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 75—99% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Wayne Memorial Hospital – North Carolina

Introduction

This case study of Wayne Memorial Hospital is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training gives us a foundation to build upon. We go into a crisis situation with valuable knowledge of how to best approach the situation, depending on what level the person’s behavior is currently at. We have a better understanding of how to keep all those involved in the situation safe. I have had to draw upon my CPI training multiple times and I can see firsthand how it has helped me make a difference.”

“CPI training is not only useful in the workplace, but in day-to-day life too. It’s very versatile.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Reduce workplace violence rate
- Improve organizational culture
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as critical care.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Professional Nursing Solutions – North Carolina

Introduction

This case study of Professional Nursing Solutions is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.

Environment

Categorizes their healthcare environment as an outpatient clinical.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by meeting regulatory compliance.

Crisis Prevention Institute Case Study

The University of North Carolina – UNC REX Healthcare

Introduction

This case study of The University of North Carolina Rex Healthcare is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“This training is a good program for the protection of both patients and employees.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training makes our staff feel safer and confident.”

Challenges

Sought Nonviolent Crisis Intervention® training to :
- Meet regulatory compliance
- Improve staff confidence in working with challenging clients
- Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as a medical center.

Results

Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing liability
- Improving staff skills and confidence

Crisis Prevention Institute Case Study

Billings Clinic – Montana

Introduction

This case study of Billings Clinic is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training has given us the confidence and the knowledge to handle difficult situations with psychiatric patients.”

“I have recommended CPI to many friends that are in my position!”

Challenges

Sought Nonviolent Crisis Intervention® training to improve staff confidence in working with challenging clients.

Environment

Categorizes their healthcare environment as behavioral.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing liability
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

700 Case Studies – Page 18 of 24

Irene Sunset Manor Avera – South Dakota

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Challenges

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Company Profile

About Crisis Prevention Institute

Spartanburg Regional Hospital System – South Carolina

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Challenges

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Company Profile

About Crisis Prevention Institute

Lifespan Corporation – Rhode Island

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About Crisis Prevention Institute

Royal Ottawa Health Care Group – Ontario, Canada

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Brockville General Hospital – Ontario, Canada

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Timmins & District Hospital – Ontario, Canada

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Hillcrest Healthcare System – Oklahoma

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Lake Pointe Rehabilitation & Nursing Center – Ohio

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Flower Hospital – Ohio

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Putnam Hospital Center – New York

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West Care Foundation – Nevada

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Avens Community for Seniors – Northwest Territories, Canada