TechValidate Research on Crisis Prevention Institute


Case Study: St. John Health – Warren, Michigan

Introduction

This case study of St. John Health is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become engrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“The training is beneficial in providing the necessary tool and skills.”

“The support is more responsive and more informed.”

“The skills are simple, applicable, and use a common approach to de-escalate a situation.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Reduce workplace violence rate
  • Improve organizational culture
  • Improve staff confidence in working with challenging clients

Environment

Categorizes their healthcare environment as behavioral.

Results

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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