TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

HCA Healthcare – Lorraine Caradonna

Introduction

This case study of HCA Healthcare, Inc. is based on a December 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“CPI training provided our staff with a level of confidence in managing challenging behaviors.”

“Since implementing CPI training to our staff, we’ve been able to provide a safer environment by reducing the rate of restraints, causing a decrease in liability for our organization.”

“I believe in the philosophy of providing the best possible Care, Welfare, Safety, and Security of patients and staff. I believe in using the verbal de-escalation as the main defense in a crisis situation and nonviolent physical interventions as a last resort.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Meet regulatory compliance
  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors

Use Case

  • Has gone through the following CPI advanced training programs:
    • Trauma Informed Care
  • Categorizes their healthcare environment as behavioral.

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraint and seclusion by 50—74% since implementing CPI training.
  • Reduced organizational liability.




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Crisis Prevention Institute