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Crisis Prevention Institute Case Study

Adventist Health – California

Introduction

This case study of Adventist Health is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“The training encompasses all you need to be safe and to be proactive in your care of patients.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training improved my organization’s HCAHPS score.”

“With each class, I see people adopting the philosophy of using physical involvement with patients as a last resort. It has taken a culture shift from being aggressive to thinking critically about the situation first and planning as a team what is best for the patient’s and the staff’s safety. CPI has helped facilitate that shift in response!”

Challenges

Sought Nonviolent Crisis Intervention® training to:

  • Meet regulatory compliance
  • Improve staff confidence in working with challenging clients
  • Improve staff skills in managing behaviors

Environment

Categorizes their healthcare environment as an acute care hospital.

Results

  • Achieved return on investment with CPI by:
    • Meeting regulatory compliance
    • Improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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