TechValidate Research on Crisis Prevention Institute

Crisis Prevention Institute Case Study

Dignity Health – California


This case study of Dignity Health – California is based on an August 2015 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“By using CPI as our standard, we have the lowest rates of workplace violence in the Dignity Health system.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The CPI program itself has been very well received by staff, so much so that we are now offering the training to all employees as opposed to only the areas identified as high risk.”

“The CPI training has enabled me personally to deal more effectively with difficult patients, staff, peers, my children, and my spouse. By managing my own behaviors more effectively I am able to better achieve the results I desire.”


Sought Nonviolent Crisis Intervention® training to improve staff skills in managing behaviors.


Categorizes their healthcare environment as medical/surgical.


  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.

About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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