Crisis Prevention Institute Telecare Corporation-California

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Crisis Prevention Institute Case Study

Telecare Corporation – California

Introduction

This case study of Telecare Corporation is based on a June 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI has improved staff de-escalation skills, overall safety, and has become ingrained in our training.”

“Our staff is more comfortable performing their duties having CPI’s training techniques in place.”

“CPI’s training techniques prove to be highly useful in keeping everyone safe within the workplace environment.”

Challenges

Sought Nonviolent Crisis Intervention® training to:

Meet regulatory compliance
Reduce workplace violence rate
Reduce worker compensation claims
Improve organizational culture
Improve staff confidence in working with challenging clients
Improve staff skills in managing behaviors

Environment

Categorizes their mental health environment as an outpatient center.

Results

Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques.
Decreased the use of physical restraint and seclusion by 100% since implementing CPI training.
Agrees that the enhanced content has helped them, their staff, and their organization.
Achieved return on investment with CPI by:
- Meeting regulatory compliance
- Reducing injuries
- Reducing worker compensation claims
- Reducing staff turnover
- Reducing liability
- Improving staff skills and confidence

TechValidate Research on Crisis Prevention Institute

Telecare Corporation – California

Introduction

Challenges

Environment

Results

Company Profile

About Crisis Prevention Institute

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