Crisis Prevention Institute New York State Veterans' Home at Oxford and Dementia Capable Care Training

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Crisis Prevention Institute Case Study

New York State Veterans’ Home at Oxford and Dementia Capable Care Training

Introduction

This case study of New York State Veterans Home at Oxford is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“DCS has given staff more knowledge and understanding.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Decrease staff turnover and stress

Environment

Describes their memory care environment as:
- Skilled nursing/long-term care
- Short-term rehab/transitional care
- Dementia care unit
- VA facility

Results

Improved their dementia care practices by 25–49%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased weight loss
- Decreased decline in ADL performance
- Decreased staff turnover
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff skills and confidence in managing challenging behaviors
- Meeting regulatory compliance

TechValidate Research on Crisis Prevention Institute

New York State Veterans’ Home at Oxford and Dementia Capable Care Training

Introduction

Challenges

Environment

Results

Organization Profile

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