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Crisis Prevention Institute Case Study

Delaware – Dept. Health & Human Services

Introduction

This case study of Delaware – Dept. Health & Human Services is based on a March 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“The support provided by CPI has allowed my organization to continuously modify implementation in real time – priceless.”

“The CPI Training has allowed staff and clients to create an environment where both parties feel respected; which enhances the therapeutic process.”

Challenges

  • Sought Nonviolent Crisis Intervention training because of the following:
    • Meet regulatory compliance
    • Improve organizational culture
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their mental health organization / environment as community health.
  • Provides refresher training to their staff every 6 months.

Results

  • Reduced challenging/disruptive behaviors by 40—49% since implementing CPI de-escalation techniques.
  • Decreased the use of physical restraints and seclusions by 50—74% since implementing CPI training.

Organization Profile

Organization:
Delaware – Dept. Health & Human Services

Organization Size:
State & Local

Industry:
Government

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Wade Jones, Therapist, Delaware - Dept. Health & Human Services
Validated
  Published: Sep. 23, 2016   TVID: 05C-15D-280




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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